Ball State University Information Technology is seeking a Functional Area Technical Liaison. In this role you will work with area functional team members to understand, build, support, manage and enhance processes. This includes support of incidents (break/ fix), requests, creation of project plans and the follow through to resolve all open issues and provide proactive support/guidance on all university systems. If you are interested in this type of work, please apply to be a member of our team.
At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Position Function: Provide enterprise level technical support as a member of the Enterprise Project Support Office (EPSO); work with area functional team members to understand, build, support, manage and enhance processes within functional areas. This includes support of incidents (Break/ fix), requests, creation of project plans and the follow through to resolve all open issues; provide proactive support/guidance on all university systems while facilitating collaboration with functional units, Enterprise Information Systems Service staff and outsourced resources. Will be approximately 50% functional and 50% technical.
Minimum Qualifications: Associate’s degree plus an additional combination of education or experience in IT equivalent to two years. Or, High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years. At least two years working with information systems; demonstrated experience in providing technical analysis of complex business processes; ability to identify and create efficiencies and improvements of those processes; two year’s experience working with using and creating reports in an enterprise reporting solution; at least one year of enterprise project management experience. Two years’ experience in understanding and creating SQL scripts.
Minimum Other: Excellent organizational, written and oral communication skills.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Qualifications: Master’s degree in a technology or business-related program. Five years of experience working in an IT environment and two years of project management experience with large multi-faceted projects at a higher educational institution providing technology solutions at a managerial or leadership level.
Preferred Other: Two years’ experience with a higher education ERP solution (Preferably Banner).
Salary range for this position: $65,000
Apply online at: https://bsu.peopleadmin.com/postings/33348
Include the following documents with your application: resume and cover letter addressed to Joey Narramore. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Review of applications will begin immediately and will be accepted through October 10, 2022.
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.