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Technician I - Tech Shop Technician I at Sam Houston State University in Huntsville, Texas

$15.93 – $30.92 hourly

Sam Houston State University

Last Updated: 1/13/23

Job Description

Requisition 202200496S

Position Title Technician I - Tech Shop Technician I

FLSA status Non-Exempt

Hiring Salary This position is a pay grade 12. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf

Occupational Category Technical/Para-Professional

Department IT Relations

Division
Informational Technology

Educational Requirements for the Position

Associates degree in a related field. One year of experience in a related field. Working technical knowledge of current network protocols, operating systems and standards, including Windows, Mac OS, Mobile OS, Microsoft office, printers, basic multimedia systems and e-mail applications is required. Certifications may be required by the department. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position
Supports and maintains level one in-house computer systems, desktops, and peripherals. Performs installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Troubleshoots level one issues in a timely and accurate fashion.

Primary Responsibilities

Installs, configures, tests, maintains, and troubleshoots minor level one end-user workstation hardware and software with supervision. Accurately identifies and escalates large-scale problems to the proper group(s) for resolution. Responds to service requests regarding PC and hardware issues. Provides initial contact, troubleshooting, and support, conveying resolutions to client issues. Documents instances of hardware failure, repair, installation, and removal. Constructs, installs, and tests customized configurations based on various platforms and operating systems. Works with SHSU team members and external vendors. Performs other related duties as assigned.

Other Specifications

Requires analytical and problem-solving skills, familiarity with Windows, Mac and Mobile operating systems. Strong written and oral communication skills and the ability to present ideas in a user-friendly language are necessary. Must be self-motivated and detail oriented with a strong customer ser vice orientation. Th is position involves the ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures. Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college level courses. May update and document Information Technology Systems Management (ITSM) Knowledge Articles. Recommends process modifications and improvements while growing in the knowledge of the IT@Sam procedures and services. Policy interpretation is limited to situations which have been previously defined and where parameters have been established. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel is required.

May require driving and operating a university vehicle; therefore, a valid Texas driver’s license and acceptable driving record is required by the University’s insurance carrier. Must be able to lift up to 50 pounds on a regular basis throughout a normal workday.

Full Time

To apply please visit https://shsu.peopleadmin.com/postings/33490

EEO Statement

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.



Company Details

Huntsville, Texas, United States
A Great Name in Texas Education! Named for Texas’s greatest hero, Sam Houston State University (SHSU) continually honors its historical roots through academic excellence. For more than 140 years, SHSU has been preparing students for meaningful lives of achievement. Its motto, “The measure of a Life is its Service,” resonates among its approximately 21,612 students, eight college...