University Open Computer Lab Assistant - Hiring for 2 positions

University Open Computer Lab Assistant - Hiring for 2 positions

Job No: 527472
Work Type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Temporary, Full Time, Information Systems & Technology

Job Summary

The role of the University Open Computer Lab Assistant is to offer support to students and escalate technical issues when necessary. They are responsible for monitoring the usage and upkeep of computers, printers, and other equipment available in the Horn Center Computer Lab at the university.
Key Responsibilities

• Provide assistance and technical support to students and faculty on-site.
• Act as a liaison between students and technical resources.
• Manage inventory of equipment and supplies.

Knowledge Skills and Abilities

Ability to approach tasks and responsibilities collaboratively to work within the core values of Academic Technology Services. The ability to use with both Windows and Apple OS systems preferred. Ability to take initiative and organize, coordinate, and work in a high-paced office with accurate results. Ability to work cooperatively with all faculty, staff, and students to ensure processes are completed accurately and efficiently. Ability to carry out multiple tasks and priorities. Strong attention to detail. Ability to monitor and review information and identify discrepancies. Experience in tracking and organizing information. Thorough knowledge of office methods, procedures, and practices. Excellent interpersonal and communication skills.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

• Equivalent to four (4) years of administrative support experience required.
  
  Preferred Qualifications:
  
  
• Associates degree preferably in Computer Science, Information Systems, Mathematics, Business Administration, or a related technical field.
  
  
• Experience providing user or customer support services in private or public organization and Higher education institution.
  
  
• Experience utilizing the Internet to research and resolve common technology problems in common software applications.
  
  
• Experience working with enterprise ticketing systems such as TeamDynamix or BMC Footprints preferred.
  
  
• Experience in a higher education technology team a plus.
  Physical Summary
  
  Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.
  Licenses / Certificates
  
  CA Driver License preferred. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
  Department
  
  Horn Center Computer Lab
  Classification
  
  Administrative Support Coordinator I
  Compensation
  
  Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
  
  CSU Classification Salary Range: $3,505 - $5,508 per month
  Benefits
  
  Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
  Time Base
  
  Full-time temporary position for two (2) years with no permanent status granted. Temporary assignments may expire prior to the ending date. This incumbent in this position may be required to work nights and weekends.
  Application Procedures
  
  Click Apply Now to complete the CSULB Online Employment Application.
  
  PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
  Additional Information
  
  CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
  
  A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
  
  California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
  Equal Employment Statement
  
  California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
  
  To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
  Accommodations
  
  We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.
  Out of State Employment Policy
  
  California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
  
  As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
  
  
  Application Closes: May 14, 2023 (11:55 PM)
  
  To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/527472/university-open-computer-lab-assistant-hiring-for-2-positions
  
  
  
  
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