IT Support Technologist
Ball State University
Job Description
Office of Unified Technology Support
IT Support Technologist
Ball State University
Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background providing advanced technical support for technology resources including Windows and MacOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus. This role will also provide support one half-day per week during a Technology HelpDesk shift, where they will assist clients via phone, web tickets and online chats. Multiple vacancies may be filled from this position.
At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Position Function: Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university, including installation, maintenance, problem resolution, and systems integration for hardware and software; support faculty and staff with all aspects of computing for the classroom.
Minimum Education: Bachelor’s degree from an accredited college or university by date of appointment.
Or, in lieu of bachelor’s degree: associate’s degree plus an additional combination of education or experience in IT equivalent to two years. Or high school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Minimum Experience: At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.
Minimum Other: Excellent oral and written communication skills.
Preferred Education: Bachelor’s degree in applied technology, computer science, MIS, or related area.
Preferred Experience: Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience.
Preferred Other: Excellent organizational and analytical skills; excellent interpersonal skills.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
The minimum salary for this position is $49,000
Apply online at: https://bsu.peopleadmin.com/postings/36546
Include the following documents with your application: resume and cover letter addressed to: hiring manager. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Review of applications will begin immediately and will be accepted through April 25, 2023.
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
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