Senior IT Support Technologist
Ball State University
Job Description
Unified Technology Support
Senior IT Support Technologist
Ball State University
Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking a Senior IT Support Technologist with leadership skills and a strong background providing advanced technical support for technology resources including computers, mobile devices, printers, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person in this position will have the opportunity to serve on IT project teams and manage related UTS initiatives. Experience working in a customer service environment with a focus on technical support is required.
At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Position Function: Provide leadership, management, and advanced technical expertise within the UTS Tech Center as part of the Technology Helpdesk/Desktop Support team; serve as instructional and problem-solving resource for the Microcomputer/Network Analysts, full-time, and student employees that work within UTS; advise and support faculty, students, and staff in their effort to resolve a variety of technical, informational and policy-related issues; monitor issues and escalate items to UTS management when appropriate and insure appropriate solutions and other technical services are available.
Minimum Qualifications: Bachelor’s degree from an accredited college or university by date of appointment.
Or, in lieu of Bachelor’s degree: Associate’s degree plus an additional combination of education or experience in IT equivalent to two years. Or high school diploma or GED plus an additional combination of education or experience in IT equivalent to four years. At least five years of experience working in Information Technology Desktop Support providing technical support for technology resources including microcomputers, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration; knowledge of remote access applications; experience in an academic environment or comparable setting with knowledge of business operations; at least three years of experience working in a customer service environment with a focus on technical support and/or Helpdesk environment; training/instructional experience.
Minimum Other: Excellent verbal and written communication skills; strong analytical and problem-solving skills.
Preferred Qualifications: Bachelor’s or master’s degree in computer science, MIS, computer technology, or related field. Advanced technology support experience and networking knowledge; additional years of experience working in a helpdesk or microcomputer support environment; supervisory experience; professional documentation experience.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
The salary range minimum for this position is: $54,000
Apply online at: https://bsu.peopleadmin.com/postings/35557
Include the following documents with your application: resume and cover letter addressed to: Hiring Manager. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Review of applications will begin immediately and will be accepted through February 13, 2023.
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
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