The Office of Research helps to facilitate life-saving biomedical research at the Medical College of Wisconsin. Nine distinct units provide specialized support to meet the administrative needs of our investigators and research staff, and together we coordinate, regulate, and monitor research studies. Within our Research Systems unit, our technical team provides front and back end support for the institutions primary research applications, including the institutional research approval submission system, eBridge.
The Business Analyst I coordinates and supports the development of research system enhancements and continuous improvement projects. Under the guidance of more senior staff such as a Project Manager or Business Analyst IV - V, the Analyst assists with gathering business needs and designing low to moderately complex project solutions with business and technical teams.
- Actively work to improve processes that leverage technology to be more efficient, accurate, and customer oriented.
- Gather business requirements and translates customer needs in a systems environment, troubleshoot end-user problems and issues, and communicate solutions.
- Complete tasks to meet strategic and operational reporting needs, including the development of benchmarks, definitions, and metrics, while ensuring data integrity of the integrated system.
- Work closely with application developers to determine if solutions currently exist or whether new solutions are feasible.
- Provide innovative, efficient solutions for solving internal and external system issues, problems and enhancements.
- Lead assigned projects of low to moderate complexity under general direction and resolve system issues in close collaboration with the business team and developer technical staff.
- Create, coordinate and guide the Systems Training Specialist in the development of as-needed new training or support documentation for newly implemented features and functionality.
- Create, coordinate and conduct User Acceptance Testing for end users and reviews test deliverables and acceptance criteria and assists in validating test results.
- Help define and establish new methodologies, processes, and best practices particularly around business analysis and contribute both ideas and effort towards continuous improvement.
8:00 a.m. - 5:00 p.m.
Knowledge – Skills – Abilities
Broad knowledge of computers, electronics, digital media, databases, applications, software development, risk management, and information security.
Excellent customer support, systems analysis, troubleshooting, problem solving, and listening skills.
Communication skills are a must – both written and oral communication skills to clearly and precisely document and communicate project objectives, scope, business requirements, and project technical implementation components.
Building: MACC Fund Research Center (MFRC); Ability to work from home within the state of Wisconsin based on business needs.
Department: Research Office
Division: Educational Services Support
Reports to (Title): Enterprise Research Applications Manager
Direct Reports (Titles): None
Collaborates with (Titles): Business Analysts, Enterprise Application Developers, Training Specialists
Appropriate education and/or experience may be substituted on equivalent basis
Minimum Required Education: Bachelor's degree
Minimum Required Experience: 2 years
Preferred Education: Targeted courseware in facilitating business requirements gathering and documentation.
Preferred Experience: Actual project work or internship work in requirements gathering and writing a Requirements Document. Familiarity with eBridge and human subject research processes, including clinical trials knowledge
Commitment to Diversity
MCW is one of the largest healthcare employers in Wisconsin. We are committed to creating an inclusive and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. We strive to integrate our human and social differences into MCW’s functioning, strategies and culture to create a diverse and equitable workplace. If you believe embracing individuality and working together makes us stronger, then MCW is the place for you. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
The Medical College of Wisconsin (MCW) is one of the largest healthcare employers in Wisconsin. We are a distinguished leader and innovator in the education and development of the next generation of physicians, scientists, pharmacists and health professionals; we discover and translate new knowledge in the biomedical and health sciences; we provide cutting-edge, collaborative patient care of the highest quality; and we improve the health of the communities we serve.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.