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Financial Aid Assistant III - 2 positions to be filled

Sam Houston State University

Last Updated: 2/28/23

Job Description

Requisition 202300012S

Position Title Financial Aid Assistant III

FLSA status Non-Exempt

Hiring Salary This position is a pay grade 6. Please see Pay Grade Table at:

Occupational Category Division of Enrollment Success

Department Financial Aid

Division of Enrollment Success

Educational Requirements for the Position

High school graduate or G.E.D. equivalent with a minimum of four (4) years relevant clerical experience is required. Financial aid or other university-related work experience would be helpful. Additional education may be considered in lieu of experience.

Nature & Purpose of Position

Provides personalized Financial Aid customer service to prospective and current students/parents.

Primary Responsibilities

Provides personalized customer service at the highest level. Provides financial aid program assistance to students regarding the application process for grants, loans, scholarships, work-study, and/or other information related to financial aid. Responds to all inbound/outbound telephone calls and emails regarding financial aid. Researches questions and responds to customer inquiries. Inputs data and ensures the accuracy of information. Conducts research as requested. Answers questions and informs students of current eligibility status using available resources. Responsible for the dissemination of financial aid information regarding applications or any other information as required. Runs processes, reviews student financial aid statuses and provides information via telephone or in person. Maintains complex files. Types routine reports and correspondence. Enters data into computer as needed. Requires some experience and the occasional use of independent judgment. Provides statistical and vital information to management team on various data. Performs other related duties as assigned.

Other Specifications

Requires answering telephones. During peak workloads, telephone periods may be extensive. Requires ability to work at the front desk, encountering students, parents, etc. Requires ability to retain and relay financial information to students and parents. Experience with Financial Aid Software helpful. Computer skills required.

Up to 40% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Full Time

To apply please visit

EEO Statement

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Company Details

Huntsville, Texas, United States
A Great Name in Texas Education! Named for Texas’s greatest hero, Sam Houston State University (SHSU) continually honors its historical roots through academic excellence. For more than 140 years, SHSU has been preparing students for meaningful lives of achievement. Its motto, “The measure of a Life is its Service,” resonates among its approximately 21,612 students, eight college...