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Technology Support Analyst I at Sam Houston State University in Huntsville, Texas

Sam Houston State University

Last Updated: 11/16/22

Job Description

Requisition 202200458S

Position Title Technology Support Analyst I

FLSA status Non-Exempt

Hiring Salary This position is a pay grade 11. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf

Occupational Category Technical/Para-Professional

Department SHSU Online

Division
Division of Academic Affairs

Educational Requirements for the Position

Associates Degree or sixty hours of college credit and two years’ experience required. Strong customer service experience and a working technical knowledge of both Windows and MacOS operating systems, internet browsers, Microsoft Office, and basic multimedia software is preferred. A combination of education, experience, and/or training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Provides comprehensive support both of a technical and nontechnical nature for the university’s Learning Management System and associated third-party software in support of Sam Houston State University’s online education efforts.

Primary Responsibilities

Provides the necessary instruction, direction and support to resolve issues escalated to the SHSU Online Support Desk. Provides technical support and guidance to users of the Blackboard Learning Management System (LMS) or associated third-party software. Proactively reviews software and hardware to seek ways to continually enhance the student and faculty experience. Provides training to faculty or students in one on one or group sessions. Participates in projects assigned to the SHSU Online Support Desk, audits support desk data systems, creates help guides/documentation and creates/maintains accurate reports. Provides guidance and instruction to student employees of the SHSU Online Support Desk. Performs other related duties as assigned.

Other Specifications

Ability to set priorities and procedures for accomplishing tasks in an ever changing environment. Developing solutions to seemingly new situations and issues on a regular basis. Work is of moderate technical complexity and problems are resolved based on knowledge from training, experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and where parameters have been established. Requires a high level of confidentiality and integrity. Receives general supervision/direction but requires the ability to work unsupervised to meet the goals of the Support Desk.

Full Time

To apply please visit https://shsu.peopleadmin.com/postings/33249

EEO Statement

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.



Company Details

Huntsville, Texas, United States
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