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(Archived) E-Advising Systems Support Analyst

Last Updated: 9/13/21

Job Description

E-Advising Systems Support Analyst
California State University, Long Beach

Job Summary
This position is responsible for maintaining stable, efficient, and accurate advising and E-Advising systems to fulfill the university's student success goals and initiatives. Duties include general module support and processing; project implementation support; in depth system testing, analysis, and troubleshooting; issue triage; security maintenance; and end user documentation and training.

Knowledge Skills and Abilities
Functional understanding of database structures, information systems, cloud-based systems and data extraction. Excellent analytical skills and experience troubleshooting and resolving complex system-related issues. Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate course of action, leading to the development, implementation, and/or improvement of administrative policies, procedures, practices, and/or programs. Demonstrated ability to interpret and apply academic and administrative policies and procedures. Demonstrated ability to organize and plan multiple priorities and to carry out assignments without detailed instructions. Knowledge of and ability to use: MS Word, MS PowerPoint, MS Excel, Camtasia Studio, Visio, Service Now software. Ability to analyze user needs and translate into appropriate complex rules in support of business processes. Ability to learn new systems and feature updates quickly and translate to communications, tutorials, and documents that are applicable and easy to understand for campus users, especially advising and support staff. Proven technical writing experience of software documentation. Excellent communication skills, both verbal and written. Demonstrated ability to create and deliver effective program documentation, communication, and training materials, both online and in person.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience
Equivalent to a bachelor's degree in applicable field and two years of direct work experience required.

Enrollment Services

Max annual salary set as high as $45,000/year. The salary range for this classification is $3,288 to $6,347 per month.

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base
Full-time temporary position for 2 years with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures
Click Apply Now to complete the CSULB Online Employment Application at

Additional Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement
CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.