Student Success Specialist
Ball State University
Job Description
The Division of Online and Strategic Learning (DOSL) welcomes applications for a Student Success Specialist vacancy. This position provides direct student services, to include but not limited to, recruiting, advising, and administrative support for the delivery of online and blended programs.
Ball State’s online programs routinely rank among the best in the nation. Our undergraduate and graduate degrees have earned top spots among online programs by U.S. News & World Report.
At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Position Function: Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs, guiding prospective students through the inquiry and admissions process, providing support for students to interpret, understand and meet academic requirements and progress specific to their program of study, support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals.
Minimum Qualifications: Master’s degree from an accredited institution. One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration). Excellent oral and written communication skills; high degree of commitment to customer service; a strong focus on detail and task completion; highly organized with good analytical skills; competency in the use of word processing, spreadsheets, database, email and internet applications.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Qualifications: Direct experience assisting college-level students; additional years of related
experience. Project-based workgroup and/or management experience. Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.
Apply online at: https://bsu.peopleadmin.com/postings/29734. Include the following documents with your application: resume and cover letter addressed to Michelle Morrison. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted. In the Applicant Documents section of this application, please provide an inclusive excellence statement describing how you would contribute to the development of a diverse and inclusive learning community at Ball State University through your teaching, research, and/or service. Please include examples of your contributions when possible. Word limit 500.
Review of applications will begin immediately and will be accepted through March 20, 2022.
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
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