IT Support Analyst
Ball State University
Office of Unified Technology Support
IT Support Analyst
Ball State University
Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking an IT Support Analyst with strong technology skills and customer service experience, to support key UTS Desktop Support, Technology Helpdesk and Tech Center projects and functions. This position will be part of a collaborative team that manages and supports the deployment and maintenance of Windows and macOS computers as well as mobile devices and provides technology support for a wide range of campus technologies via the Technology Helpdesk. Support will be provided via phone, chat, remote assist technology, as well as in-person. Must be available to work until 7:00PM during the fall and spring academic semesters. This position will work 10:00AM – 7:00PM Monday through Thursday and 8:00AM – 5:00PM on Fridays during the fall and spring academic terms. This position will work 8:30AM – 5:00PM during breaks and summer.
At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Position Function: Utilize technical expertise, project management, and customer service skills to provide consultation and technology support to Ball State students, faculty, and staff. Support key UTS Desktop Support, Technology Helpdesk, and Tech Center projects and functions related to computer and mobile device set-up and maintenance, networking connectivity, and the use of software applications.
Minimum Qualifications: Bachelor’s degree from an accredited college or university by date of appointment.
Or, in lieu of bachelor’s degree: associate’s degree plus an additional combination of education or experience in IT equivalent to two years. Or high school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Minimum Experience: At least two years of experience working with and supporting desktop computers, laptops, mobile devices, networks, and software applications with an emphasis on troubleshooting and system maintenance; working knowledge of MacOS and Windows Operating Systems, customer service experience.
Minimum Other: Excellent oral and written communication skills; exceptional customer services skills; strong analytical and problem-solving skills; strong organizational skills.
Preferred Education: Bachelor’s or master’s degree in computer technology, information systems, computer science or related area.
Preferred Experience: Additional years of technology support experience; experience with remote assist technology; experience with Mobile Device Management (MDM) systems; supervisory experience.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
The minimum salary for this position is: $49,000
Apply online at: https://bsu.peopleadmin.com/postings/36185
Include the following documents with your application: resume and cover letter addressed to: Hiring Manager. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Review of applications will begin immediately and will be accepted through April 3, 2023.
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.