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Technical Analyst

$55,000 – $65,000 yearly

Ball State University

Last Updated: 9/28/22

Job Description

Be a part of a dynamic team dedicated to building the recently reorganized Office of the Registrar. We are excited to meet with candidates who are thoughtful, forward-thinking, equity-minded and energized by the prospect of helping grow our organization.

At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Position Function: The Technical Analyst will provide comprehensive support for the enhancement, development, and implementation of technology solutions critical to the University mission. This includes the provision of exceptional support for all Registrar functions. Reporting to the Student Systems and Reporting Analyst, the Technical Analyst will execute several key functions including troubleshooting and resolving issues related to the Ellucian Banner and associated third-party systems, creating reports to inform business practice, and managing the security administration for several technical solutions. The Technical Analyst will participate in business process review, proposing alternative solutions to enhance the efficiency and effectiveness of the office. Additionally, the Technical Analyst will maintain inventory and develop an upgrade schedule that supports the hardware, software and products necessary to the Office of the Registrar staff. The successful incumbent must exhibit a strong ability to communicate with multiple stakeholders and will create documentation, perform training and provide general support for all systems associated with Office of the Registrar functions. The incumbent will collaborate closely with internal and external stakeholders including Office of the Registrar, central IT, administrative staff, faculty, and third-party vendors and will be critical in developing a comprehensive Registrar’s Office that can support the University.

Minimum Qualifications: Bachelor’s degree from an accredited institution or in lieu of Bachelor’s degree an Associates degree plus an additional two years of IT/technical experience. At least four years of experience in business operations with a track record of increasing experience and responsibilities. Strong problem solving skills; ability to develop and maintain complex SQL queries; proven management skills with the ability to manage multiple tasks, communicate project status and provide leadership/direction for an implementation process; programming skills with Banner-related products.

Preferred Qualifications: Strong knowledge of enterprise reporting tools; experience in troubleshooting applications and processes.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Salary range for this position: $55,000 to $65,000

Apply online at: https://bsu.peopleadmin.com/postings/33523

Include the following documents with your application: resume and cover letter addressed to Curtis Clock, Janice Hossom, and Erin Mason. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Review of applications will begin immediately and will be accepted through October 11, 2022.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:

https://cms.bsu.edu/About/AdministrativeOffices/HumanResources/Jobs/Benefits-and-Community/professional-staff

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.



Company Details

Muncie, Indiana, United States
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball Sta...