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Systems and Reporting Support Specialist

Ball State University

Last Updated: 3/08/23

Job Description

The Ball State University Office of the Registrar is seeking a Systems and Reporting Support Specialist. The Office of the Registrar is looking for candidates who are thoughtful, forward-thinking, equity-minded and energized by the prospect of being part of a dynamic team dedicated to helping grow our organization.

At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Position Function: The Systems and Reporting Support Specialist will provide comprehensive support for the enhancement, development, and implementation of technology solutions critical to the University mission. This includes the provision of exceptional support for all Registrar functions. Reporting to the Student Systems and Reporting Analyst, this position will execute several key functions including troubleshooting and resolving issues related to the Ellucian Banner and associated third-party systems, creating reports to inform business practice, and managing the security administration for several technical solutions. The Systems and Reporting Support Specialist will participate in business process review, proposing alternative solutions to enhance the efficiency and effectiveness of the office. Additionally, this position will maintain inventory and develop an upgrade schedule that supports the hardware, software and products necessary to the Office of the Registrar staff. The successful incumbent must exhibit a strong ability to communicate with multiple stakeholders and will create documentation, perform training and provide general support for all systems associated with Office of the Registrar functions. The incumbent will collaborate closely with internal and external stakeholders including Office of the Registrar, central IT, administrative staff, faculty, and third-party vendors and will be critical in developing a comprehensive Registrar’s Office that can support the University.

Minimum Qualifications: Associate’s degree plus a combination of education or experience in IT/technology equivalent to 2 years. Or, High School diploma or GED plus a combination of education or experience in IT/technology equivalent to 4 years. At least two years of experience in business operation/reporting with a track record of increasing experience and responsibilities.

Minimum Other: Strong problem solving skills; ability to develop and maintain complex SQL queries; proven management skills with the ability to manage multiple tasks, communicate project status and provide leadership/direction for an implementation process; programming skills with Banner-related products.

Preferred Qualifications: Strong knowledge of enterprise reporting tools; experience in troubleshooting applications and processes.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

The minimum salary for this position is: $55,000

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Company Details

Muncie, Indiana, United States
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball Sta...