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(Archived) Case Manager

Last Updated: 7/28/22

Job Description

Case Manager

Job No: 517100
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary
Under the supervision of the Director, Counseling & Psychological Services, the incumbent provides case management to high-risk students with psychological and social concerns. These services will be provided to the clients of Counseling and Psychological Services, Dean of Students, Bob Murphy Access Center, Student Health Services, Basic Needs, as assigned. The incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts.
Knowledge Skills and Abilities
Ability to articulate clinical work grounded in theoretical, philosophical foundation. Knowledge of mental health and social services for college students preferred. Take responsibility for an extensive level of confidentiality as well as maintaining a particular sensitivity to confidentiality issues in all communications. Ability to communicate and work effectively with an ethnically and culturally diverse campus community. Excellent oral and written communication skills, including ability to make effective presentations, facilitate an open exchange of ideas, and write clear, concise notes, documents, and reports. Oral communication skills to communicate diplomatically and effectively with co-workers, staff, and departmental staff. Ability to work effectively and productively as part of a team through close collaboration and coordination with colleagues and others. Ability to establish and maintain cooperative working relationships and maintain a positive and respectful attitude. Working knowledge of standard safe work practices. Ability to consistently report to work on time prepared to perform the duties of the position. Demonstrated administrative leadership and clinical supervision experience, and the ability to communicate and work effectively with an ethnically and culturally diverse campus community. Expertise and/or successful experience in crisis intervention and working with a broad range of clinical problems. Experience in research/analysis and evaluation of clinical services and clinical data reports. Experience/ability to consult with the campus community regarding student concerns. Excellent communication (oral and written) skills with the ability to effectively handle a broad range of interpersonal contacts, including demonstrated ability to make effective presentation, facilitate an open exchange of ideas, and write clear, concise notes, documents, and reports. Must be able to interact in a positive, respectful, and professional manner with campus community, including staff, faculty, donors, et. al. especially when under pressure. Communicate with the University community in a civil and articulate manner. Excellent writing and editing skills (including grammar, sentence construction and vocabulary) to compose various documents to various audiences. Outstanding grammar and proofreading skills. Strong computer skills with experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, etc.) to be able to prepare a wide variety of correspondence, reports, presentation, etc. including applications related to Counseling Center operations. Experience with electronic medical records, highly preferred. A strong knowledge of HIPAA regulations for mental health agencies. Evidence of progressive administrative and professional development specifically in the area of mental health. Experience with working with a diverse group of individuals and multicultural university environment. Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and/or education backgrounds. Ability to coordinate, organize and demonstrate command of a complex and continuously changing array of information, dates, places, and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of performing job functions. Ability to accomplish multiple tasks simultaneously, work under pressure, and work as part of a team. Consult with students, staff, faculty, and parents regarding student concerns. Ability to coordinate events/programs. Ability to lift boxes or items weighing ~25 lbs. to and from event locations. Ability to work weekends and a flexible work time as needed and determined by operational needs. Ability to telecommute as needed during COVID-19, or similar situation, at department/manager's discretion.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four (4) years of professional experience in one of the student services program areas required. Master's degree in Social Work or related field preferred.
Licenses / Certificates
CA Driver's License required. LCSW required.
Counseling and Psychological Services (CAPS)
Student Services Professional IV
The targeted hiring range is $5,351 to $6,492 per month based on experience. The salary range for this classification is $5,351 to $7,633.
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
Full-time temporary position for one (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
Additional Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race or ethnicity (including color or ancestry), nationality, religion or religious creed, gender (or sex), gender identity (including transgender), gender expression, sexual orientation, marital status, disability, medical condition, genetic information, age, veteran or military status. CSULB is an Equal Opportunity Employer.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: Aug 08, 2022 (11:55 PM)

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.