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Director of Clinical Services, Chicago

Northwestern University

Last Updated: 5/06/22

Job Description

Director of Clinical Services, Chicago

Job ID: 44266
Location: Chicago, Illinois

Department: Counseling & Psych Serv
Salary/Grade: EXS/14

Job Summary:
Full-time 12-month Director of Clinical Services Chicago (LCPC, LCSW, Ph.D., Psy.D., or Ed.D.) position.

Under the supervision of the Executive Director of CAPS and in collaboration with the Director of Clinical Services Evanston, the Director of Clinical Services Chicago manages and supervises efficient and high-quality delivery of mental health services at CAPS. This position provides comprehensive administrative oversight to the day-to-day clinical operations of CAPS Chicago and serves as a primary mental health consultant and support to the Chicago campus and community. Evaluates and provides psychological treatment (including Telemental Health), crisis intervention, consultation, referral, and programming to the Northwestern community. This position provides administrative supervision for clinical and support staff, oversees case management and group therapy service systems, and serves on CAPS committees and inter-departmental and inter-campus groups. The Director of Clinical Services Chicago assists in planning, facilitation, and coordination of resources in both campuses to assure availability and accessibility of services, identifies key issues and service needs, assists in the development and monitoring of record-keeping standards, co-leads the development of ongoing review and compliance procedures, provides leadership for ongoing updates of policies and procedures, facilitates communication with staff about professional and service-delivery issues, and, along with the Director of Clinical Services Evanston, serves as Acting Executive Director, as assigned, in the absence of the Executive Director. The position currently offers some remote work options (1 day per week).

This position requires some evening hours and occasional weekend duties. After hours duties typically include 1-2 weeks of on-call duties (as back up to the primary on-call counselor) per quarter. The Director will also generally provide 2-3 evening or weekend community-based intervention events per quarter.

Starting salary for this position is $135,000 with additional consideration for candidates with substantial previous experience and/or expertise.

Department Overview
CAPS is a unit within the Division of Student Affairs at NU and is highly utilized by students and other campus community members seeking consultation. CAPS has offices on both the Evanston and Chicago campuses. NU has a total student population of approximately 21,000 students across both campuses, with approximately 18,500 of these students attending classes in the Evanston campus. The Chicago office serves primarily graduate and professional students while Evanston office serves both undergraduate and graduate students. In addition to our clinical services, CAPS reaches over 10,000 NU community members through outreach and educational programming on both campuses. CAPS also has a training program, including an APA-accredited Doctoral Internship in Psychology at our Evanston office and a Post-Doctoral Fellowship on both campuses. CAPS is a learning organization, in that our strategic planning, priority setting, clinical services, and professional development are informed by local data collection as well as benchmarking with national trends and peer institutions. We have made a commitment to engaging in ongoing anti-racism work. This commitment is realized through our efforts to identify and disrupt aspects of white dominant culture embedded in our practices, processes, and structures. CAPS also identifies very closely with the vision, values and guiding principles of our umbrella organization, the Division of Student Affairs.

Department Website:

About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here:

Specific Responsibilities:
Administrative/Managerial (55% of time)

  • In collaboration with the Director of Clinical Services Evanston:
    • Manages electronic clinical record program (Titanium).
    • Assumes Executive Director Responsibilities, when requested.
    • Oversees compliance with ethical standards, rules, and regulations by assuring that all clinical services, including Telemental Health, comply with APA Ethical Standards, state practice laws and standards of practice, and applicable federal and state privacy laws.
    • Co-leads Quality Assurance Activities by assisting with the development of evaluation procedures of clinical services.
    • Recommends changes to work practices and policies to achieve desired outcomes.
    • Co-leads the Clinical Services Team to effectively manage, evaluate, and improve the clinical services system.
    • Co-facilitates staff discussion and training on organizational clinical needs and service provision.
    • Develops policies and procedures for implementation of clinical services that are responsive to interests of Staff and to the needs of clients and trainees. Upholds policies and procedures with staff to support consistent delivery of clinical services.
    • Ensures time, resources, energy, learning opportunities, and actions are focused on priorities important to the changing workplace.
  • Responds in a timely fashion to all request for data for reporting internally and externally. Develops communication plan regarding services and programs, which includes providing the Executive Director with a comprehensive review of annual clinical service activities.
  • Develops and maintains data and files systems by assisting with coordination of participation in national evaluation and data base development efforts (e.g., Center for Collegiate Mental Health; Annual Report, etc.).
  • Provides training and compliance oversight regarding policies and procedures to front desk staff.
  • Serves as a member of the CAPS Leadership Team and supports departmental priorities, goals, and objectives.
  • Oversees scheduling of crisis and initial appointments for Chicago campus.
  • Oversees staff scheduling for the Chicago office.
  • Serves as a liaison to Protocall; CAPS’ after hours crisis service.
  • Provides direct administrative supervision to assigned staff therapists (including social workers, licensed professional counselors, and psychologists) and Chicago program assistant.
  • Engages in annual performance evaluation with assigned administrative supervisees.
  • Identifies and resolves disagreements/conflicts in early stages.
  • Promotes a safe, fair, respectful environment in which concerns can be addressed effectively.
  • Strives to identify unit policies and practices that have a disparate impact on specific populations.
  • Recommends policies and practices to advance an equitable, inclusive work environment and counter racism, sexism, and other forms of institutional bias.
  • Forms respectful relationships with those representing diverse constituencies, and seeks regular input to better understand diversity, equity & inclusion issues and enhance recruitment efforts.
  • Engages in on-going self-reflection and continues to advance their knowledge and skills related to diversity, equity and inclusion.
  • Oversees any updates to the office, including all construction and renovation projects.

Clinical Services (25% of time):

  • Provides culturally grounded services including brief individual and group psychotherapy, crisis intervention, case management, and initial assessment (in-person and Telemental health).
  • Assumes back up after hours on-call responsibilities.
  • Maintains timely clinical records and necessary statistics of therapeutic and other client contacts.
  • Consults with psychiatrists in conjunction with prescribing and monitoring psychotropic medication for psychotherapy clients.
  • Consults with parents, physicians, faculty, academic deans, residence life staff, off-campus counseling services, other campus offices and students when appropriate and with appropriate authorization to provide quality care to students.
  • Makes referrals to off-campus clinical services when appropriate.

Training (5% of time)

  • Supervises and/or participates in training experiences for doctoral psychology trainees, includes review of videos and progress notes.
  • Provides consultation to trainee(s), as needed.
  • Provides crisis management consultation to trainee(s), as needed.
  • Participates in the management and administration of training and supervision, which may include serving on the Training Committee, selection of doctoral interns and Postdoctoral Fellows, and providing input in the assignment of supervisors.

Community-Based Intervention Programming (5% of time)

  • Conducts outreach as requested including staff/faculty trainings, orientation sessions for new students and parents, workshop presentations and emergency support services to the campus and community.
  • Serves as liaison to other campus unit(s) or academic programs.

Other Duties (10% of time)

  • Participates in Student Affairs and other University committees (both campuses) as assigned by the Executive Director of CAPS, including Behavioral Consultation Team.
  • Provides consultation and assistance to units, academic departments, and individuals regarding clinical service systems, emergency services, and preventive services.
  • Attends and participates in regular CAPS staff meetings, case conferences, and in-service/professional development training (including in the Evanston Campus).
  • Participates in local and national organizations relevant to job title and duties.
  • Engages in continuing education necessary to maintain state and national credentials and licenses as required by job description and duties.
  • Performs other duties as assigned.


  • Performs other duties as assigned.

Minimum Qualifications:

  • Hold a completed Master’s degree in Social Work, Counseling, or related field from an accredited program or doctoral level degree (Ph.D. or Psy.D.) in clinical or counseling psychology from an APA accredited program.
  • Candidates with doctoral degrees must have completed a doctoral internship at an APA accredited site.
  • Currently licensed or eligible to be licensed as an independent mental health provider (e.g., psychologist, licensed clinical professional counselor, or licensed clinical social worker) by the State of Illinois (i.e., at time of application, must have completed all licensure requirements including successfully passing any examinations and completing any clinical supervision hours required for licensure by the State of Illinois). Illinois license must be obtained no later than 12 months after hire date.
  • Has a minimum of 5 years (post-licensure) of experience as a licensed mental health provider.

Minimum Competencies: (Skills, knowledge, and abilities.)

  • Demonstrates administrative experience in a complex, cohesive, and interdisciplinary team.
  • Direct experience with creating policies and procedures relevant to the successful operation and leadership of a counseling and psychological services program.
  • Candidate’s must demonstrate strong culturally appropriate clinical skills and a well-integrated understanding of short-term therapy, group therapy, crisis intervention, community consultation, and outreach programming.
  • Candidate’s must demonstrate a commitment to providing culturally appropriate and responsive services to clients with historically marginalized and oppressed identities related to race, ethnicity, gender, sexual orientation, nationality, ability, and socioeconomic status.
  • Have thorough knowledge of clinical applications for contemporary issues in psychology and student affairs, especially as related to individual and cultural diversity.
  • Strong commitment to an anti-racist workplace.
  • Demonstrates comfort and skill with using basic computer software (such as Microsoft Word, Excel, and Outlook as well as other Windows based programs).
  • Demonstrates experience in data base management, analyses, and reports.
  • Demonstrates understanding and knowledge of collegiate mental health and higher education law and ethics.
  • Demonstrates understanding and experience with college student developmental theory from undergraduate through graduate/professional levels.

Preferred Qualifications:

  • Currently licensed in the State of Illinois as a Clinical Psychologist, Licensed Clinical Professional Counselor, or Licensed Clinical Social Worker.
  • A doctoral level degree (Ph.D. or Psy.D.) in clinical or counseling psychology.
  • For doctoral candidates, doctoral internship at an APA accredited site is preferred.
  • Demonstrates at least three years of experience in an administrative role in a university counseling center.
  • Demonstrates at least three years of direct supervision of licensed mental health professional
  • Strong consideration will be given to candidates who have experience/expertise in empirically validated treatment modalities, especially dialectical behavioral therapy and trauma informed care.
  • Strong creativity and problem-solving skills.
  • Highly organized and detailed oriented.
  • Demonstrates expertise in mental health and developmental issues of college students at a highly competitive university.
  • Demonstrates commitment to continued personal and professional development.
  • Experience providing and managing Telemental Health services.

Preferred Competencies: (Skills, knowledge, and abilities)

  • Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, respectful, and collaborative working relationships with others.

Required Application Materials

  • Cover letter outlining your interest in the position and addresses how you meet the specific job requirements.
  • A current CV

Please apply online at

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Company Details

Evanston, Illinois, United States