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Support Services Assistant

$4,066 – $4,248 monthly

California State University, Long Beach

Last Updated: 5/27/23

Job Description

Support Services Assistant

Job No: 525625
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary

Under the direct supervision of the Associate Director of Bob Murphy Access Center (BMAC), and lead of the Support Services Coordinator, this position will serve as Support Services staff, performing a variety of student/faculty-facing duties to support the operations of the BMAC Support Services program. This position provides program coordination and organizational support for the functions of the department including student/faculty services, addressing general information inquiries, answering accommodation inquiries, and providing classroom and campus support services to students with disabilities.
Key Responsibilities

  • Conduct daily counseling to students in crisis, anxiety, and panic during testing situations and provide independent disability management along with follow up and referral where appropriate.
  • Conduct daily counseling to students in crisis, anxiety, and panic during testing situations and provide independent disability management along with follow up and referral where appropriate.
  • Collaborate with Student Conduct and Ethical Development to address student academic integrity issues that arise during testing.
  • Provides implementation of BMAC Classroom and Campus Support Services (e.g., notetaking, Smart pen, tutoring, accessible parking, accessible furniture, scooter requests, standardized exam/information release requests), in addition to the coding of BMAC students and assisting with data collection and program analysis.
Knowledge Skills and Abilities

Knowledge of Americans with Disabilities Act, Fair Housing Act, and FERPA. Ability to work effectively and productively as part of a team through close collaboration with colleagues. Ability to establish and maintain cooperative working relationships and maintain a positive and respectful attitude. Working knowledge of standard work practices. Strong written, verbal, and nonverbal communication skills to diplomatically and effectively communicate with students, colleagues, and University staff and faculty, as well as the ability to acquire knowledge of campus procedures, activities, and overall organization. Ability to use PC and Macintosh computers. Ability to input data and manage databases. Ability to use Microsoft Office.

Ability to work under pressure and remain calm and focused, and to calm and give focus to others in an extremely hectic fast-paced work environment. Skill in working independently with minimal direction in setting priorities and schedules and in identifying and adhering to departmental objectives. Ability to apply independent, reasoned judgment, discretion, and initiative to address problems and develop practical, thorough, and technically accurate solutions.

Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
  • Equivalent to a bachelor's degree from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field and one year of directly related experience required.
  • Equivalent amounts of graduate level job-related education may be substituted for the required experience.
  • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
  • Background working with students with disabilities at an educational level (K-12, community college, and/or University) preferred.
Licenses / Certificates

-Valid CA Driver's License preferred.

Bob Murphy Access Center (BMAC)


Hiring Range: $4,066- $4,248 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

CSU Classification Salary Range: $3,764 - $4,604 per month.

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Fingerprint (LiveScan) is required for this position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: May 11, 2023 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.