Student Services Specialist

Student Services Specialist

Job No: 525612
Work Type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

Job Summary

The Student Services Specialist provides students with quality assistance by conveying clear and concise information, advice, and service on a wide range of complex academic policies and procedures.
Key Responsibilities

• Analyze, process, and update transactions for students, including cashiering, in support of Enrollment Services activities.
• Respond to inquiries by accessing on-line information and utilizing reference materials to assist customers with policies, procedures, and fees related to Enrollment Services activities.
• Process and record registration activity requests (e.g., add, drop, change grading option, etc.).
• Anticipate and assist with clarification of customer needs both internally and externally, then deliver optimal, timely solutions, making appropriate referrals if necessary.

Knowledge Skills and Abilities

Good customer service skills and the ability to effectively utilize them while professionally representing Enrollment Services and the University in a fast-paced environment with many interruptions. Demonstrated ability to clearly explain a variety of complex policies and procedures to students, the general public and to other campus employees' in-person and on the phone. Demonstrated ability to obtain, assimilate, relay, and clarify information to others in a fast-paced environment in which information and procedures change on a regular basis. Ability to establish and maintain cooperative working relationships with students, staff, faculty, and the public. Ability to communicate with ethnically and culturally diverse populations. Data entry and information retrieval experience, preferably with a web-based student information system. Ability to treat all customers (students, faculty, and staff colleagues) with dignity and respect, empathy, fairness, and professionalism, consistent with the university mission, values and strategic vision. Demonstrates empathy, fairness and professionalism when providing service to all customers, including students, faculty, and staff colleagues. Asks questions to clarify customer priorities and needs in order to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to three years of administrative support experience required. Cashiering experience preferred.
Department

Enrollment Services
Classification

Administrative Support Assistant II
Compensation

Anticipated hiring Range: $3,338 - $3,400 per month.

CSU Classification Salary Range: $3,338 - $4,913 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.



Application Closes: Mar 31, 2023 (1:30 PM)

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/525612/student-services-specialist




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