Student Services Coordinator
California State University, Long Beach
Student Services Coordinator
Job No: 525064
Work Type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time
Provide expert support to the Enrollment Services in areas of Student Services, Admissions, Financial Aid, Imaging, and Student Records. Incumbent will rotate through the various units in Enrollment Services to assist during peak seasons and for special projects.
- Provide expert in-person for Student Services at Beach Central Intake windows in areas of Admissions, Financial Aid, and Student Records.
- Assist Imaging Department with data entry, document imaging and clerical support.
- Assist with evaluating and determining financial aid eligibility by performing verification and confirming general student eligibility criteria; provide administrative and clerical support for various Program Coordinators in support of financial aid processing activities.
- Provide general office support in Admissions to the Freshman/Graduate, Residency and Transfer Credit units.
- Researches, organizes, and processes registration-related forms and inquiries in the Student Records Department.
Ability to learn, interpret and apply a wide variety of registration and grade-related policies and procedures. Demonstrated ability to establish and maintain effective working relationships and to communicate with ethnically and culturally diverse communities. Attention to detail and ability to identify data discrepancies. Ability to work under pressure balancing multiple priorities and deadlines. Knowledge of student information systems such as PeopleSoft, Microsoft Word, and Excel software. Ability to research and understand University policies.
Customer Service: Treats all customers (students, faculty, and staff colleagues) with dignity and respect, empathy, fairness, and professionalism, consistent with the university mission, values, and strategic vision. Displays diplomacy, tact, and respect for all customers, both internal and external, in all situations. Demonstrates empathy, fairness and professionalism when providing service to all customers, including students, faculty, and staff colleagues. Asks questions to clarify customer priorities and needs in order to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed.
Documentation of Roles and Responsibilities: Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor.
Data Integrity: Ensures quality, usability, and integrity of system data by working within approved processes and testing procedures.
Collaboration and Teamwork: Understands, commits, and constructively supports team goals, issues, and decisions, holding themselves accountable to team objectives.
Effective Communication: Able to tell a story based on data to inform and influence decisions.
Relationship and Network Building: Uses collaborative behaviors to build relationships, affect change, influence decisions, and achieve mutual strategic goals. Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to four (4) years of administrative support experience required.
Administrative Support Coordinator I
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
CSU Classification Salary Range: $3,505 - $5,508 per month
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Full-time temporary position for (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY
It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Application Closes: Mar 08, 2023 (11:55 PM)
To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/525064/student-services-coordinator
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