- Supporting computers in university classroom and lab environments
- Providing desktop/user support in classroom, lab, and office environments
- Maintain library of documentation and inventory of assets
- Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment. Maintain a professional demeanor.
- Maintain IT professional standards of anonymity for data that resides on campus servers and computer systems.
- Maintain confidentiality of all information. Attend and participate in departmental and team meetings.
Detail oriented to support repeatable processes to minimize errors in mass software deployments. Experience utilizing the Internet to research and resolve complex technology problems in software deployment, operating system configuration and management and automated tools for Windows and Macs. Experience using software deployment tools such as Microsoft SCCM and/or Specops Deploy preferred. Experience working with enterprise ticketing systems such as TeamDynamix or BMC Footprints preferred. Experience in a higher education technology team a plus.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field required. Two (2) years of experience providing desktop and user support in large enterprise or higher education institutions supporting both Windows and Apple OS systems preferred. Two (2) years of experience working on technical projects preferred.
Licenses / Certificates
CA Driver's License preferred.
Division of Information Technology Services Management and Operations
Information Technology Consultant - Foundation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
CSU Classification Salary Range: $3,713 - $7,147 per month
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Full-time, regular position.
Click Apply Now to complete the CSULB Online Employment Application.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Application Closes: Feb 05, 2023 (11:55 PM)
To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/524035/technology-support-specialist
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