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Technology Support Specialist

California State University, Long Beach

Last Updated: 1/24/23

Job Description


Technology Support Specialist

Job No: 524035
Work Type: Staff
Location: Long Beach
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

Under the general direction of the Assistant Director, Technology Support Services and working in a team environment, the incumbent is responsible for supporting computers in university classroom and lab environments, providing desktop/user support in classrooms, labs, and office environments, assisting with hardware inventory, and working with technical team members on campus to execute division and university initiatives. This position provides functional administration of enterprise systems including email, listserv, Active Directory, campus print servers, and Mobile Device Management (MDM) tools. Performs customer support services including maintaining computing hardware and software systems by ensuring system proper system functionality, software updates, and resolving technical issues including Campus Computing Account issues. Diagnose, troubleshoot, and resolve technical problems, which may include training, consultation, and technical/end-user documentation. The incumbent works in a dynamic, fast-paced environment to provide service in-person, on-line (chat, email, etc.), over the phone, through help desk tickets, and self-service.
Key Responsibilities

  • Supporting computers in university classroom and lab environments
  • Providing desktop/user support in classroom, lab, and office environments
  • Maintain library of documentation and inventory of assets
  • Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment. Maintain a professional demeanor.
  • Maintain IT professional standards of anonymity for data that resides on campus servers and computer systems.
  • Maintain confidentiality of all information. Attend and participate in departmental and team meetings.
Knowledge Skills and Abilities

Detail oriented to support repeatable processes to minimize errors in mass software deployments. Experience utilizing the Internet to research and resolve complex technology problems in software deployment, operating system configuration and management and automated tools for Windows and Macs. Experience using software deployment tools such as Microsoft SCCM and/or Specops Deploy preferred. Experience working with enterprise ticketing systems such as TeamDynamix or BMC Footprints preferred. Experience in a higher education technology team a plus.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree in Computer Science, Information Systems, Educational Technology, Communications, or related technical field required. Two (2) years of experience providing desktop and user support in large enterprise or higher education institutions supporting both Windows and Apple OS systems preferred. Two (2) years of experience working on technical projects preferred.
Licenses / Certificates

CA Driver's License preferred.
Department

Division of Information Technology Services Management and Operations
Classification

Information Technology Consultant - Foundation
Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

CSU Classification Salary Range: $3,713 - $7,147 per month
Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time, regular position.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.


Application Closes: Feb 05, 2023 (11:55 PM)

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/524035/technology-support-specialist




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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.