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Associate Director, Veteran Services

California State University, Long Beach

Last Updated: 5/12/23

Job Description

Associate Director, Veteran Services

Job No: 514787
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary

The Associate Director, Veteran Services provides leadership and expert-level guidance to professional and student staff tasked with supporting military affiliated students. Provide comprehensive advising to prospective and current CSULB student veterans, service members, and dependents in support of their academic success. The position also helps design, implement, and administer campus-wide Veteran Services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life for military service-members, student veterans and eligible dependents.

Incumbent enthusiastically supports the University's strong commitment to the academic success of all of our students, including students of color, students with disabilities, students who are first generation to college, veterans, students, and to offer CSULB students a rich variety of expertise, perspectives, and ways of knowing and learning the quality of campus life.
Key Responsibilities

  • Provide leadership, training, coaching, and expert-level guidance to professional and student staff tasked with supporting military affiliated students.
  • Develop and implement academic support strategies based on monitoring of academic progress of CSULB veterans, service members, and dependents. Serve as academic advisor to prospective and current CSULB student veterans, service members, and dependents.
  • Serve as campus point of contact for Veterans Services with expert knowledge of policies and procedures related to educational benefits provided by the U.S. Department of Defense, the U.S. and California Departments of Veterans Affairs, and CSULB.
  • Gather, analyze, and synthesize data about prospective and current CSULB student veterans, service members, and dependents. Provide director and campus community recommendations for service improvements based on that data.
Knowledge Skills and Abilities

Experience using CMS database to retrieve student contact and academic information. Experience using VA Once to enter and retrieve student veteran education benefits information. Understanding of CSULB academic requirements, rules, regulations, policies, and procedures. Knowledge of U.S. and California Department of Veteran Affairs education benefits. Excellent verbal and written communication skills. Ability to make written and oral presentation/reports. Comprehensive knowledge of university computer system for advising students, strongly preferred. Ability to establish and maintain cooperative working relationships, work as part of a team, collaborate with colleagues, and maintain a positive and respectful attitude. Ability to consistently report to work on time prepared to perform the duties of the position. Thorough knowledge of office systems and ability to use a broad range of technology, systems, and software applications. Excellent oral communication skills and effective interpersonal skills required. Incumbent must have experience processing, answering and following-up as needed with office mail, phone calls, email and in-person visitors. Must be able to respond to complex inquiries from the public, resident, parents, prospective residents, CSULB employees and students. Due to telephone and in-person interactions, must possess the ability to understand, interpret and respond (orally and in writing) to a broad range of complex issues, procedures, policies, ideas, information, and instructions. Interpersonal skills to establish and maintain cooperative working relationships & communicate clearly & effectively withe vendors, staff, peers, administrators, Campus personnel, clients, state officials, and the public. Excellent writing and editing skills (including grammar, sentence construction and vocabulary) to compose and proofread professional level copy of letters, proposals, reports, meeting notes, invitations, and announcements. Skill in reading standard English for understanding information (e.g. business correspondence, legal and contract documents and University manuals, policies, procedures and regulations). Skill in implementing and assuring compliance with federal, state, and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Demonstrated skill in conducting research, developing reports, and presenting findings. Skill in analyzing information, problems, situations, practices, and procedures to define problem or objective, identify relevant concerns or factors, formulate logical objective conclusions, recognize alternative and their implications and in generating solutions to the problems as they arise. Skill in sound time management including prioritizing assignments to complete working in a timely manner. Flexibility with changers in the workload, under pressure of deadlines, completing requirements, heavy workload, and frequent interruptions. Ability to work under pressure and remain calm and focused, and to calm and give focus to others in an extremely hectic fast-paced work environment. Skill in analyzing information, problems, situations, practices, or procedures to define the problem or objective; identify concerns or factors, patterns, relationships; formulate logical and objective conclusions; and recognize alternatives and their implications. Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals or the University. Skill in working independently with minimal direction, in setting priorities and schedules and in identifying and adhering to departmental objectives. Ability to apply independent, reasoned judgment, discretion, and initiative to address problems and develop practical, thorough, and technically accurate solutions. Experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, Visio) and Adobe software to ensure the incumbent will be able to prepare a wide variety of correspondence, reports, forms, brochures, flyer's, agendas, minutes, advertisements and text for printed materials and web pages. Experience supervising student workers/volunteers. Skill in making travel arrangements; familiarity with airline schedules, rental car reservations and University travel regulations, etc. Ability to operate office equipment such as fax machines; copiers; calculators; overhead and LCD projectors; scanners, etc. Ability to lift ~25lbs to carry items to and from office to event/workshop locations.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four years of professional experience in one of the student services program areas required. CA Driver's License required. Experience working with military veterans and service member is strongly desired.

Veterans Services

Student Services Professional IV

The salary range for this classification is $3,351 to $7,633 per month.

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race or ethnicity (including color or ancestry), nationality, religion or religious creed, gender (or sex), gender identity (including transgender), gender expression, sexual orientation, marital status, disability, medical condition, genetic information, age, veteran or military status. CSULB is an Equal Opportunity Employer.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: Jan 24, 2023 (4:15 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.