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Undergraduate Advising & Retention Coordinator

California State University, Long Beach

Last Updated: 5/11/23

Job Description

Undergraduate Advising & Retention Coordinator

Job No: 518940
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary
The Undergraduate Advising and Retention Coordinator reports to the Associate Dean-Academic Programs, Evaluation & Advising and is responsible for coordination of outcomes driven efforts in academic undergraduate advising, e-advising, and strategic enrollment management that support student success (e.g., retention and graduation). The incumbent collaborates with the Associate Dean, Coordinator of Student Support, Outreach Coordinator, department chairs and schedulers, faculty academic advisors, and campus partners to provide comprehensive academic advising and support to the undergraduate student population in the College of Natural Sciences and Mathematics.
Key Responsibilities

  • To coordinate comprehensive academic advising in CNSM in accordance with CNSM Advising Plan, and to track progress of CNSM's undergraduate population.
  • In collaboration with AD and Senior Academic Advisor and Data Analyst provides vision for usage of student success and enrollment data in student support programs including freshman and transfer SOAR, mandatory freshman advising, mandatory transfer advising, early alert programs, and student surveys. Collaborates with professional advisors and faculty advisors on communication and utilization of available data in various advising situations.
  • In consultation with the Associate Dean, ensures smooth operations of the Academic Advising Center, including general supervision of professional advisors. Provides feedback and recommendations to CNSM Associate Dean regarding work assignment, evaluation, disciplining, vacation approval, and other employment decisions for AAC staff as specified in the Collective Bargaining Agreement.
  • Organizes and coordinates, in person and by electronic means, academic advising workshops and programs. Provides in person academic advising when needed.
  • Coordinates, presents, and serves as presenter and liaison to academic departments, providing academic information, in support of the College of Natural Sciences and Mathematics' advising services and University Strategic Plan.
Knowledge Skills and Abilities
Maintains a safe work environment. Communicates with the University community in a civil manner. Experience in training others; excellent critical thinking skills; interpersonal and computer skills required. Ability to develop, present, and modify/implement changes in academic advising to work seamlessly with changes introduced by the University's registration, enrollment process, and degree requirements. Ability to initiate expeditious solutions to students' problems associated with academic appeal, retention, probation, graduation, administrative reviews, etc. Ability to analyze the causes of students' problems through transcript examination and personal interviews and then provide appropriate academic counseling, recommendations, and/or referrals to assist students to succeed. Excellent knowledge and understanding of the general education curriculum, major CNSM degree requirements, university policies and regulations, and ability to evaluate transcripts and institution's analytic data on student performance and success.

Experience with general office machines including telephone, fax, copying machines, computer, and computer printing. Experience in word processing, data base programming, student administration programs, e­mail programs, and MS Office Suite. Experience with PeopleSoft Student Administration System preferred

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four (4) years of professional experience in one of the student services program areas required. Graduate degree in Educational Counseling or closely related area preferred. Three (3) or more years of experience in e-advising or student-centric enrollment management programs (such as academic early warning) preferred.
CNSM Administration (Academic Advising Center)
Student Services Professional IV
The hiring range for this position is $5,351 to $6,250 per month based on experience. The salary range for this classification is $5,351 to $7,633 per month.
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
Full-time temporary position for two (2) years with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
Additional Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: Sep 25, 2022 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.