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Associate Director, Financial Aid Operations

California State University, Northridge

Last Updated: 5/06/23

Job Description

Associate Director, Financial Aid Operations

At CSUN we aspire to continually grow as an inclusive, cooperative community!

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do and enjoy the unique value the CSUN community can offer. As a leader, you will have the opportunity to thrive in a community in which our leaders share common traits as identified in our Leadership Principles If this sounds like you, you've come to the right place.

About Financial Aid and Scholarships:

For information about the CSUN Financial Aid and Scholarships Department, visit our website at:


Under general supervision, the Associate Director, Financial Aid Operations provides direction and leadership of the day-to-day operations of the Financial Aid and Scholarship Department. The incumbent oversees the production of all aid applications, ensures compliance with Federal and State regulations, systemwide and campus policies, internal controls and quality standards of service.

  • Provides the Director with analysis and recommendations regarding regulations, professional association stances, system-wide statutes and campus policies that affect or would have potential to affect financial aid programs and services.
  • Provides leadership, guidance, and on-the-job training for a team of managers, professionals, administrative assistants and student employees involved in the coordination, management, and provision of various financial aid tasks, R2T4 processing, programs, and services, directly supervises the Systems Unit, Loan Technician, Grant Technician, Scholarship Unit, and Imaging Assistant, and resolves problems outside the scope of professional staff, including counseling students and parents and resolving complex issues with potential for legal action.
  • Develops departmental policies and processes regarding check handling management, stale-dated checks, reconciliation of the Federal Direct Loan program, and reconciliation of deposits, coordinates publications and publicity that inform students, parents, and the public regarding the financial aid and scholarship processes at the University, including legally required consumer disclosures, and oversees development and implementation of procedures, including written documentation.
  • As a leader, demonstrates a commitment to student success that is mission aligned with the university's vision, values and priorities. Establishes an ethical and collegial work environment, promoting a collaborative, accountable and inclusive team. Encourages a courageous and resilient solution-oriented environment by participating in new opportunities to further the mission of the university. Participates in developing initiatives that further support the campus mission with a service-oriented and catalytic mind set. Strengthens employees by being communicative and a talent builder that develops team attributes, furthering departmental goals.
  • Performs other duties as assigned.

'NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser:

  • Bachelor's Degree from an accredited college or university. Master's degree Preferred.
  • Five (5) years of professional experience in Financial Aid.

Knowledge, Skills, Abilities & Leadership
  • Demonstrated experience in managing personnel, which includes hiring, training and evaluating professional counseling staff. Thorough knowledge of the principles and practices of Federal/State Student Aid programs and the ability to apply knowledge to situations where precedents do not exist or are ambiguous. Must be sensitive to the needs of individuals while maintaining the legal and fiscal integrity of federal, state and institutional aid programs. Excellent written and oral communication skills, effective presentation skills, good organizational and analytical skills and attention to detail.
  • The ability to: create solutions to student problems that integrate the full range of University resources; analyze complex situations and determine appropriate courses of action while engaged with students in personal interactions of a sensitive nature. The ability to work and communicate effectively with a diverse population of students, faculty, staff and the community and the ability to function as a member of the financial aid Leadership Team; manage multiple projects concurrently.
  • Familiarity with modern office technology (MS Word, MS Excel, PowerPoint) is essential as well as working knowledge of the electronic processes used in Financial Aid. These include but are not limited to Common Origination and Disbursement (COD), FAA Access to CPS Online, National Student Loan Data System (NSLDS), and WebGrants, and Electronic Loan Management (ELM) System. Strategic planning skills.
  • Lead diverse teams to support the operational mission and vision of employers by fostering an ethical, inclusive and collegial work environment.
  • Demonstrated ability to support ongoing improvement through courageous, resilient, and catalytic leadership.
  • Lead varying initiatives through a collaborative, service-oriented and communicative approach.
  • Demonstrated commitment to employee development, recognition, and accountability to further operational goals.

Pay, Benefits, & Work Schedule
  • Salary is commensurate with knowledge, skills, and experience. The University offers excellent fringe benefits.
  • The anticipated HIRING RANGE: $90,000 - $94,116, dependent upon qualifications and experience.
  • The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

General Information
  • This position is a sensitive position as designated by the CSU.
  • A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • The person holding this position may be considered a 'limited reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
  • This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
  • Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link:
  • Applications received through November 23, 2022, will be considered in the initial review and review of applications will continue until position is filled.
  • CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. To learn more visit our Matadors Forward site:

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at [Register to View] .

To apply, visit

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Company Details

Northridge, California, United States
At CSUN we aspire to continually grow as an inclusive, cooperative community! CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating...