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Information Technology Analyst for Student Success

Ball State University

Last Updated: 5/26/23

Job Description

Information Technology Services

Information Technology Analyst for Student Success

Ball State University

Ball State University Information Technology is seeking an Information Technology Analyst for Student Success. In this role you will work with area functional team members to understand, build, support, manage and enhance our student success and retention processes. You will partner with Online and Strategic Learning and IT support services to develop best-in-class training, support, and documentation to grow our student experience. If you are interested in this type of work, please apply.

This position will provide expertise, direction, guidance, and support as a member of the Enterprise Project Support Office (EPSO) needed to ensure the ongoing best-practice implementation and deployment of enterprise technologies to support student retention and success. Work collaboratively with EPSO and functional unit team members to identify, select, implement, support and maintain enterprise-level technology solutions, particularly those technologies and systems that support student success and related strategic objectives. Provide in-depth technical services ranging from break-fix to systems integration, strategic technology planning, development, and design.

Minimum Qualifications:

  • Bachelor’s degree from an accredited college or university by date of appointment. Or, in lieu of Bachelor’s degree.
  • Associate’s degree plus an additional combination of education or experience in IT equivalent to two years.


  • High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

Additionally, At least two years working with information systems and one-year project management experience; demonstrated experience in providing technical analysis of complex business processes; ability to identify and create efficiencies and improvements of those processes. Excellent organizational, written and oral communication skills.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Qualifications: Master’s degree in a technology or business-related program. Five years of experience working in an IT environment and two years of project management experience with large multi-faceted projects at a higher educational institution providing technology solutions at a managerial or leadership level. Experience in college student personnel or related field. Two years’ experience with a higher education ERP solution (Preferably Banner). One year of experience working with student retention solution.

Apply online at: Include the following documents with your application: resume and cover letter addressed to Mark Watters. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

The salary range for this position is $60,000.00 - $65,000.00. Review of applications will begin immediately and will be accepted through June 24, 2021.

Ball State University is located in Muncie, Indiana, approximately 45 miles northeast of Indianapolis. Approximately 21,000 undergraduate and graduate students enroll each year in diverse academic programs on and off campus. Our students come from all Indiana counties, all 50 states, and 68 countries to pursue knowledge in seven academic colleges offering 190 undergraduate majors, 130 undergraduate minors, 140 graduate programs and 200 study abroad programs.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

Company Details

Muncie, Indiana, United States
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball Sta...