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Senior Associate Director, New Student & Family Programs

$68,664 – $102,996 yearly

California State University, Long Beach

Last Updated: 5/18/23

Job Description

Senior Associate Director, New Student & Family Programs

Job No: 527063
Work Type: Management (MPP)
Location: Long Beach
Categories: MPP, At-Will, Full Time, Student Services

Job Summary

The Senior Associate Director of New Student and Family Programs is responsible for the co-creation of vision, leadership, strategic direction, administration, and supervision of the orientation team, in designing, implementing, and administering services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life.

This will be done through orientation, First-Year experience to include Beach Guides, intentional efforts geared towards second year students and programming for families along with other innovative programs to build a stronger sense of belonging to help increase our retention and graduation rates.

Additionally, the position oversees strategic planning efforts, goal setting processes, assessment of department services and programs, and the creation and implementation of student learning outcomes in alignment with the goals of Student Affairs (DSA) and the University. The Senior Associate Director will work collaboratively throughout Student Affairs and across campus, including the Advising, Enrollment Services, and Institutional Research Departments to ensure that data is collected and utilized for programmatic effectiveness and focused on student success.

Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts.
Key Responsibilities

  • Provide leadership and management of programs for first- and second- year students and their families.
  • Provide guidance and support to first- and second- year students through academic advising, mentoring, and coaching.
  • Participate in outreach and recruitment to engage prospective students, families, and community partners, with the goal of increasing access to higher education and promoting the mission and values of the institution.
Knowledge Skills and Abilities

Experience in collaborative planning, implementing and program evaluation. Experience with budgeting and cost analysis. Experience of progressively responsible student affairs work. Excellent organizational, leadership, and management skills. Thorough understanding of test programs, executive orders, and regulations for all levels of students. Experience in developing strategic plans. Proven ability to maintain strong working relationships with staff, faculty, and administrators. Ability to solve complex problems. Outstanding communication skills including written, verbal and presentation skills. Ability to speak in public. Ability to develop, implement and evaluate various programs offered within the department. Experience working with college students and their families from diverse backgrounds. Knowledge of college student development and its implementation of practice effectively with a wide range of students, faculty and students. Understanding of peer mentoring and its components. Skill in supervising a diverse professional and support staff, graduate, and undergraduate student workers. Ability to work well in highly active, growth oriented, team environment. Ability to communicate effectively with a wide range of students, faculty, and staff. Demonstrate ability to work and thrive in a multi-cultural environment. Knowledge of campus-wide systems including applications of technology where appropriate. Understanding of multimedia presentation software, Internet, and the World Wide Web applications, database management and spreadsheet software required. Expertise in testing and evaluation, including program review and student learning outcomes. Extensive knowledge of student development and learning practices, policies, theories, and the operations of student services departments in higher education. Ability to work collaboratively with a wide array of campus constituencies. Interpersonal skills to establish and maintain cooperative working relationships and communicate clearly and effectively with students, staff, peers, administrators, campus and University personnel, clients, state officials, vendors, professionals, management, etc. Ability to work as part of a team through close collaboration with colleagues and coordinate with others. Ability to work effectively and productively as part of a team. Ability to establish and maintain cooperative working relationships and maintain a positive and respectful attitude. Ability to work occasional weekends or evenings.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Five (5) years of experience in a managerial role required. Higher education experience preferred. Master's Degree preferred. Minimum of three (3) years of experience in first-year experience and orientation or a closely related field.
Physical Summary

Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.
Licenses / Certificates

Valid CA Driver's License preferred. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

New Student and Family Program

Salary Range: $5,722 - $8,583 per month

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

Administrator I
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the .
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

Application Closes: Apr 30, 2023 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.