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Academic Planning and Student Success Coordinator

$55,000 – $600,000 yearly

Salem State University

Last Updated: 3/18/23

Job Description

We are seeking a highly motivated and organized individual to join our team as the Academic Planning and Student Success Coordinator. Reporting to the University Registrar, you will play a crucial role in maintaining the academic planning system to support students on their academic journey. You will have a unique opportunity to work closely with faculty, professional advisors, and other university stakeholders to provide a seamless experience for students, and help them achieve their academic goals.

If you are passionate about facilitating student success and working collaboratively with a diverse group of faculty, staff and students in support of student academic progress, please submit your resume and cover letter for consideration. The position offers a strong opportunity for professional growth and development in the field of higher education.

Key Responsibilities:

  • Maintaining degree maps, academic program information, and the academic planning system
  • Assisting the campus-wide implementation team for the EAB Navigate Academic Planner tool
  • Facilitating communication and support for the academic planning tool
  • Collaborating with Retention Services to develop programming, content, training, documentation, and internal marketing for the academic planning tool and student success system
  • Providing backup support for all aspects of the student success and advising systems
  • Working with staff and administrators in the Registrar’s Office on planning and work assignments

Required Qualifications:

  1. Bachelor's degree
  2. Work experience in a higher education setting, graduate student employment or secondary education experience considered
  3. Strong organizational and interprsonal skills.
  4. Demonstrated experience with the application of multiple software systems, including ability to determine the appropriate use(s) of each
  5. Demonstrated background in working as a team member in various work situations with numerous and diverse demands.

Preferred Qualifications:

  1. Master’s degree or master’s candidate
  2. Experience in academic advising or mentoring in an educational setting or significant experience in a Registrar or Enrollment Services office working with diverse student and staff populations.
  3. Knolwedge of academic planning and student success/early alert systems
  4. Experience working with faculty in a professional or graduate student employment setting.
  5. Ability to communicate effectively both in writing and verbally
  6. Ability to speak publicly in front of groups of people
  7. Ability to develop and maintain harmonious working relationships

Working Conditions:

Salem State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employees with disabilities. For accommodation information or requests please email
Potential for Permanent Hybrid/Remote Work Condition: The Registrar's Office and Retention Services are currently working in a hybrid model. On-campus work will be required for this role, but opportunities for hybrid work are available. The university reserves the right to set the conditions and location of the employment, including changing to a more traditional inhouse work model if that is necessary to effectively meet the mission of the university and responsibilities of this position.
Ability to work a flexible schedule according to departmental needs, which may include occasional evenings and weekends.

Special Instructions to Applicants:

Please apply online and attach resume and cover letter.For full consideration, please apply before March 10, 2023.

Employment is contingent upon a completed background and CORI check satisfactory to the university. Internal candidates are not subject to background check.

This position is not eligible for H1B visa sponsorship.

Please note all newly hired staff and faculty, will need to be in compliance with Salem State University’s COVID-19 Vaccination and Booster Requirement.

EEO Statement:
Salem State University is an equal opportunity/affirmative action employer. Persons of color, women and persons with disabilities are strongly urged to apply.

Please Note: If there is no application deadline associated with a position, it may be removed at any time and additional applications will not be accepted.

Company Details

Salem, Massachusetts, United States
Our Mission Salem State's mission is to provide a high quality, student-centered education that prepares a diverse community of learners to contribute responsibly and creatively to a global society, and serve as a resource to advance the region's cultural, social and economic development. Our Vision Salem State University will be a premier teaching university that engages students in an inspi...