Project and Communications Analyst

Project and Communications Analyst

Job No: 523157
Work Type: Staff
Location: Long Beach
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Job Summary

This position is responsible for Project Coordination to ensure successful completion of projects; this includes efforts undertaken by the department as well as the campus in general. This position will ensure standard Project Management methodology is used. This position will have dotted line reporting responsibility to the division's Service Management and Quality Improvement Analyst and be developing communications/announcements to campus constituents and the creation and maintenance of websites and knowledge base articles.
Key Responsibilities

• Perform hands-on project coordination for IT projects. This includes understanding the scope of the project, analyzing possible solutions, working with the team to establish and enforce project deadlines, coordinating tasks and resources, and ensuring that projects fulfill quality standards. Coordinates go-live project tasks, which often require work after hours or on weekends to limit service impact.
• Develop and maintain IT communications such as email announcements and newsletters, and service web pages and knowledge base articles. Support and create customer service metrics, reports, and related analysis. Manage "live" phishing updated on the Campus Phishing website. Supports other phishing related activities including remediating account activities during and after hours to limit impact of phishing on campus accounts.
• Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment. Maintains a professional demeanor. Maintains IT professional standards of anonymity for files that reside on campus servers and computer systems. Maintains confidentiality of all information. Attend and participate in departmental and team meetings. Perform other duties as assigned to meet the needs and objectives of the department and/or division.

Knowledge Skills and Abilities

Project management experience; human resources experience a plus. Excellent communication and time management skills. Experience with systems analysis desired. Computer proficiency.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree (preferably in Business, Technology) or a related field and three (3) years of related experience required.
Department

Information Technology Services
Classification

Administrative Analyst/Specialist - Exempt I
Compensation

The salary range for this classification is $4,170 to $7,545 per month.
Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time, probationary position.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.


Application Closes: Jan 02, 2023 (11:55 PM)

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/523157/project-and-communications-analyst




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