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EOP/GS Case Manager

California State University, Long Beach

Last Updated: 5/04/23

Job Description

EOP/GS Case Manager

Job No: 521465
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary

Under the supervision of the Director of EOP/Guardian Scholars/MSI, the incumbent provides a comprehensive range of mental health and disability case management to high-risk students with psychological and social concerns in the EOP, GS, and MSI programs. The incumbent coordinates, leads, and administers activities, builds critical campus partnerships to access to resources for students. The EOP/GS Case Manager coordinates several retention and engagement activities to support student success. The EOP Case Manager provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. The EOP/GS Case Manager uses a student-centered and equity-minded approach in all communication and service efforts.
Key Responsibilities

  • Provide Case Management Support to EOP/GS/ MSI Participants
  • Provide generalist academic advising and personal counseling to all EOP/GS students.
Knowledge Skills and Abilities

Knowledge of Americans with Disabilities Act, Fair Housing Act, and FERPA. Knowledge of how to support students with various disabilities. Ability to effectively advise/counsel students with disabilities in crisis and disability management. Experience working in a fast-paced office environment. Must be detail oriented. Extensive experience of over 3 years in academic advising highly preferred. Experience overseeing Peer Advisors component. Ability to develop and plan large-scale workshops and programming. Basic working knowledge of financial aid process and policies. Exercises professional judgment to determine treatment of exceptional circumstances. Knowledge of PeopleSoft as well as databases required to process and monitor applicants highly preferred. Knowledge of EAB- platforms. Knowledge of the University admission procedures and requirements to equity programs. Working knowledge of word processing, spreadsheet and graphics software. Working knowledge of Beach Board and Beach Sync. Ensure confidentiality to students who request or are identified as requiring such assistance. Use sound judgment in interpreting issues, initiate referrals to other campus offices, departments, individuals and programs which can provide assistance as appropriate. Develop and implement other projects related to retention and/or overall program goals and efforts. Ability to work with diverse faculty, staff and student populations. Ability to work as part of a team through close collaboration with colleagues and coordinate with others. Ability to work effectively and productively as part of a team by establishing and maintaining cooperative working relationships and maintain a positive and respectful attitude. Ability to consistently report to work on time prepared to perform the duties of the position. Working knowledge of standard safe work practices. Thorough knowledge of office systems and ability to use a broad range of technology, systems, and software applications. Excellent oral communication skills and effective interpersonal skills required. Incumbent must have experience processing, answering and following-up as needed with office mail, phone calls, email and in-person visitors. Must be able to respond to complex inquiries from the public, residents, parents, prospective residents, CSULB employees and students. Due to telephone and in-person interactions, must possess the ability to understand, interpret and respond (orally and in writing) to a broad range of complex issues, procedures, policies, ideas, information and instructions. Excellent writing and editing skills (including grammar, sentence construction and vocabulary) to compose and proofread professional level copy of letters, proposals, reports, meeting notes, invitations and announcements. Outstanding grammar, typing, and proofreading skills. Skill in reading standard English for understanding information (e.g. business correspondence, legal and contract documents and University manuals, policies, procedures and regulations). Interpersonal skills to establish and maintain cooperative working relationships & communicate clearly & effectively with vendors, staff, peers, administrators, campus personnel, clients, state officials, and the public. Skill in developing, implementing and assuring compliance with office and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Demonstrated skill in conducting research, developing reports, and presenting findings. Skill in analyzing information, problems, situations, practices and procedures to define problem or objective, identify relevant concerns or factors, formulate logical objective conclusions, recognize alternatives and their implications and in generating solutions to problems as they arise. Skill in sound time management including prioritizing assignments to complete work in a timely manner. Flexibility with changes in workload, under pressure of deadlines, competing requirements, heavy workload and constant interruptions. Ability to work under pressure and remain calm and focused, and to calm and give focus to others in an extremely hectic fast-paced work environment. Skill in analyzing information, problems, situations, practices, or procedures to define the problem or objective; identify concerns or factors, patterns, relationships; formulate logical and objective conclusions; and recognize alternatives and their implications. Ability to exercise sound judgment and handle confidential matters with tact and diplomacy and maintain confidentiality of information as needed or to protect the rights of individuals. Skill in working independently with minimal direction, in setting priorities and schedules and in identifying and adhering to departmental objectives. Ability to apply independent, reasoned judgment, discretion and initiative to address problems and develop practical, thorough and technically accurate solutions. Experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, Visio) and Adobe software to ensure that incumbent will be able to prepare a wide variety of correspondence, reports, forms, brochures, flyers, agendas, minutes, advertisements and text for printed materials and web pages. Knowledge of Adobe Creative Suite, Adobe Contribute and html would be a plus. Ability to interpret and apply financial aid and academic policies and procedures. Contribute to equitable and inclusionary work to support student-success that strengthen on retention and graduation. Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Understand the importance of using inclusive language that does not promote gender/ethnic coding, discrimination, and/or selective pronoun usage for faculty, staff, and students. Provide resources and/or referrals to all students to support to academic success, basic needs, health & wellness, and/or creating a student-ready environment.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four (4) years of professional experience in one of the student services program areas required. Master's degree or work-in-progress in student services preferred.
Licenses / Certificates

Valid CA driver license or ability to obtain a CADL within a reasonable period of time is required.

Educational Opportunity Program

Student Services Professional IV

The hiring range for this classification is $5,732 to $6,250. The salary range for this classification is $5,732 to $8,176 per month.

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time temporary position for one (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: Dec 14, 2022 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.