Founded in 1891, North Park University is a Christian university affiliated with the Evangelical
Covenant Church of over 3,200 students from around the country and world. Located for over 125
years on the land of the Miami and Potawatomi tribes in what is today Chicago’s northside, NPU
has recently been designated a Hispanic Serving Institution and is committed to serving diverse
populations. Elevating North Park University’s core distinctives of Christian, city-centered, and
intercultural, NPU values diversity among its staff and is committed to building a racially and
culturally diverse intellectual community, and strongly encourages the nomination and candidacies
of persons who are Black, Indigenous, and People of Color regardless of gender.
The mission of North Park University is to prepare students for lives of significance and service
through education in the liberal arts, professional studies, and theology.
Building on our core institutional identity—Christian, city-centered, intercultural—our vision is to
create a university of uncommon character and enduring excellence, where faith, learning, and
North Park University is in the Albany Park neighborhood of Chicago, one of the most ethnically
diverse zip codes in the United States. It is nine miles from downtown Chicago. The North Park
campus has often been referred to as an oasis in the heart of the city – a place where students from
urban, rural, and suburban backgrounds alike can call home. And all of this within the major
metropolitan backdrop of Chicago: one of the world’s largest and most diversified economies,
renowned for its museums and music, and voted best large city in the U.S. for four years in a row
by Condé Nast Traveler.
Reporting to the Provost, the University Registrar provides leadership, administrative oversight,
and direction to Registrar Services that preserve the academic integrity of the institution. This
position is responsible for the accuracy, reliability, timeliness, retrieval, reporting and security of
information about the college's students through effective performance in: comprehensive student
records management; interpretation, programming and implementation of academic policy;
reporting of student information; budget management; and management of staff. This position is
also responsible for providing leadership and utilization of technology. This position collaborates
effectively with identified College departments/offices, particularly those that support enrollment,
policy development, record maintenance, compliance, and communication with students (i.e.
Enrollment Services, Information Technology, Institutional Planning, Academic Affairs, etc.).
• Provide leadership and strategic direction to Registrar Services. Ensure policies and
processes align with federal, state, and local regulations, professional standards, and
recognized best practices. Develop and manage the operational budget, ensure strong
communication within the department, and provide professional development that supports
college goals, initiatives, and efficiency.
• Maintain knowledge and understanding of state and federal regulations to support the
Office of Institutional Effectiveness in compliance and participate when appropriate in the
completion of state and federal reports as scheduled. Intentionally participate in
professional development activities to ensure current knowledge of policy interpretation
and alignment with college procedures and administrative practices.
• Direct essential functions of Registrar operations, which includes (but is not limited to)
maintaining all official academic records, evaluating student transcripts and processing
transfer credits, posting course completion grades, verifying enrollment, processing grade
changes, evaluating course substitutions, reviewing petitions for graduation,
communicating with special populations such as students near completion, awarding
credentials, and preparing diplomas.
• Ensure accurate and timely enrollment and graduation reporting to the National Student
Clearinghouse. Resolve errors and collaborate with IT on programming edits that will
improve the data reported. Maintain organizational security levels and access for the
college. Assist Institutional Research (IR) with any questions or concerns regarding
reporting. Create and maintain the annual reporting calendar, update dates with the
• Develop, evaluate, and administer transfer and prior learning credit equivalencies with
established policies, procedures, in collaboration and coordination with Academic Affairs
leadership. Communicate with college faculty, staff, and administrators regarding relevant
college policies and processes.
• Oversee the preparation of the academic calendar for approval by the Senior Staff. Ensure
the calendar complies with federal and state regulations and dates stated in employment
contracts such as holidays. Coordinate College leadership staff to support finalizing the
calendar and communicating it in identified college publications/resources (i.e. catalog,
• Oversee the scheduling of classes and classroom assignments. Collaborate with academic
affairs on building an academic schedule that enhances the student experience and creates
efficiencies. Aid in resolving conflicts including room locations, times, and instructional
• Identify, develop, implement, and manage technology systems and tools to support college
processes (i.e. registration, degree audit, transcript request/distribution, etc.). Collaborate
with stakeholders, including Information Technology, to identify needs. Identify and
support training and development initiatives for college staff that build knowledge,
innovation, and student service efficiencies.
• Evaluate and assess the functions and efficiencies of Registrar Services. Follow through on
identified operational improvement plans. In addition, initiate professional development
plans and activities that support staff effectiveness and support overall staff morale.
• Masters required with a minimum of five years progressive experience in a registrar
functional capacity within a higher education institution. A bachelor’s degree with
commensurate progressive experience is also acceptable.
• Five years of supervision of staff in student affairs/service required.
• A collaborative leader who can work with and bring together diverse groups to achieve
continuous improvement through service excellence and problem-solving.
• Experience working with and managing sensitive records and responding to audits in
support of college compliance required.
• Demonstrated leadership in developing and managing electronic student information
system required. Intermediate computer competency including Microsoft office suite
experience, spreadsheets and databases, and knowledge of operating systems and
• Familiarity with Ellucian Colleague or similar Enterprise Resource Planning Software,
in addition to Informer, and 25Live Room Scheduling software
• Intermediate analytics skills with experience in statistics preferred.
• Ability to interact professionally and respectfully with people of different levels of
education, cultural backgrounds, and life experiences.
Interested applicants should review the North Park Staff Application at www.northpark.edu and submit:
1) A detailed cover letter addressing the expectations of the position.
2) A written statement that describes your understanding, experience, and commitment to
North Park’s three core identities--Christian, city-centered, and intercultural—as well as
your Christian faith journey and how it aligns with the mission and values of the
3) A current curriculum vitae (CV).
4) A list of three professional references with contact information and a brief description
explaining the working relationship of each to the applicant.
NOTE: Nothing in this job description restricts the supervisor’s right to assign or reassign duties
and responsibilities to this job at any time.