Associate Director, Guardian Scholars
Job No: 520524
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services
Under the supervision of the Director of EOP & Guardian Scholars, the incumbent provides a comprehensive range of academic and financial aid counseling services to program participants. The Associate Director informs students of program eligibility criteria, policy changes, grants, and scholarships. The Associate Director is responsible for all internal procedures to ensure the timely delivery of services and resources to participants. The Associate Director provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. The Associate Director uses a student centered and equity minded approach in all communication and service efforts.
Knowledge Skills and Abilities
Experience overseeing Peer Mentor component. Lead experience with students, professional staff, and volunteers. Graduate degree or work-in-progress in student services preferred. Ensure confidentiality to students who request or are identified as requiring such assistance. Use sound judgment in interpreting issues, initiate referrals to other campus offices, departments, individuals, and programs which can provide adjunct assistance as appropriate. Experience with developing, maintaining, and executing projects related to retention and/or overall department goals and efforts. Knowledge of the University admission procedures and requirements of EOP/Guardian Scholars, highly preferred. Experience with writing reports, tracking program progress, and assessment including conducting research, developing reports, and presenting findings, identifying relevant concerns or factors, formulate logical objective conclusions, recognize alternatives and their implications and in generating solutions to problems as they arise. Exercises professional judgment to determine treatment of exceptional circumstances. Ability to work as part of a team through close collaboration with colleagues and coordinate with others. Ability to work effectively and productively as part of a team by establishing and maintaining cooperative working relationships and maintain a positive and respectful attitude. Skill in developing, implementing, and assuring compliance with office and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Thorough knowledge of office systems and ability to use a broad range of technology, systems, and software applications including experience with MSOffice, database systems, graphic programs. Excellent oral and written communication skills and effective interpersonal skills required to respond to complex inquiries from the public, residents, parents, prospective residents, CSULB employees and students including editing skills (including grammar, sentence construction and vocabulary) to compose and proofread professional level copy of letters, proposals, reports, meeting notes, invitations, and announcements. Ability to consistently report to work on time prepared to perform the duties of the position. Skill in analyzing information, problems, situations, practices, or procedures to define the problem or objective; identify concerns or factors, patterns, relationships; formulate logical and objective conclusions; and recognize alternatives and their implications. Skill in sound time management including prioritizing assignments to complete work in a timely manner. Flexibility with changes in workload, under pressure of deadlines, competing requirements, heavy workload, and constant interruptions. Ability to work under pressure and remain calm and focused, and to calm and give focus to others in an extremely hectic fast-paced work environment. Skill in working independently with minimal direction, in setting priorities and schedules and in identifying and adhering to departmental objectives. Ability to apply independent, reasoned judgment, discretion, and initiative to address problems and develop practical, thorough, and technically accurate solutions. Working knowledge of standard safe work practices. Contribute to equitable and inclusionary work to support student-success that strengthen on retention and graduation including demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Understand the importance of using inclusive language that does not promote gender/ethnic coding, discrimination, and/or selective pronoun usage for faculty, staff, and students. Experience coordinating large scale programming including establishing agendas and participating in meetings with small and large groups of people and conducting presentations to groups of varying sizes. Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals or the University. Experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, Visio) and Adobe software to ensure that incumbent will be able to prepare a wide variety of correspondence, reports, forms, brochures, flyers, agendas, minutes, advertisements and text for printed materials and web pages. Knowledge of Adobe Creative Suite, Adobe Contribute and html would be a plus. Experience leading student workers/volunteers. Ability to provide excellent customer service to the Campus community, vendors, and other outside agencies. Skill in performing customer service in a polite and timely fashion: ability to identify what customer needs and reroute him/her to the correct department; ability to relay customer requests and complaints accurately and appropriately; to describe and convey services provided by the Division. Experience with working with a diverse group of individuals and multicultural university environment. Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and/or education backgrounds. Ability to coordinate, organize and demonstrate command of a complex and continuously changing array of information, dates, places and people in a systematic way in order to optimize efficiency and minimize duplication of effort in the process of completing administrative support projects. Ability to lift ~25lbs. to and from office to various program/event locations.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Required: Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four (4) years of professional experience in one of the student services program areas.
Preferred: Five years of progressive experience directly in dealing with supporting foster youth in a university or similar setting, highly preferred. Graduate degree in Student Development & Higher Education (SDHE) or closely related graduate degree.
Licenses / Certificates
Possession of a valid California Driver's License or be eligible to obtain one in order to operate a university vehicle.
Student Services Professional IV
The salary range for this classification is $5,351 to $7,633 per month.
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Full-time temporary position for one (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Click Apply Now to complete the CSULB Online Employment Application.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.
To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View]
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Application Closes: Nov 03, 2022 (11:55 PM)
To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/520524/associate-director-guardian-scholars
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