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Director, New Student & Family Programs

California State University, Long Beach

Last Updated: 5/12/23

Job Description

Director, New Student & Family Programs

Job No: 520233
Work Type: Management (MPP)
Location: Long Beach
Categories: MPP, Administrative, At-Will, Full Time

Job Summary

Under the direction of the Associate Vice President, the Director of New Student and Family Programs is responsible for the vision, leadership, strategic direction, administration, and supervision of the department in designing, implementing and administering services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This will be done through orientation, First-Year-Experience to include Beach Guides, intentional efforts geared towards second year students and programming for families along with other innovative programs to build a stronger sense of belonging to help increase our retention and graduation rates. Additionally, the position oversees strategic planning efforts, goal setting processes, assessment of department services and programs, and the creation and implementation of student learning outcomes in alignment with the goals of the Division of Student Affairs (DSA) and the University. The Director will work collaboratively throughout the Division of Student Affairs and across campus, including the Advising, Enrollment Services, and Institutional Research to ensure that data is collected and utilized for programmatic effectiveness and focused on student success.
Key Responsibilities

Leadership & management of new student and family programs to include first- and second- year students
Knowledge Skills and Abilities

Excellent organizational, leadership, and management skills. Thorough understanding of test programs, executive orders, and regulations for all levels of students. Experience in developing strategic plans. Demonstrate creativity, initiative and innovation. Proven ability to maintain strong working relationships with staff, faculty and administrators. Ability to solve complex problems Experience working effectively with the politics of a complex organization. Outstanding communication skills including written, verbal and presentation skills. Ability to speak in public. Ability to develop, implement and evaluate various programs offered within the department. Experience working with college students and their families from diverse backgrounds. Knowledge of college student development and its implementation of practice effectively with a wide range of students, faculty and students. Ability to utilize computer technology to assist in all phases of the work. Understanding of peer mentoring and its components. Skill in supervising a diverse professional and support staff, graduate and undergraduate student workers. Ability to work well in highly active, growth oriented, team environment. Ability to communicate effectively with a wide range of students, faculty and staff. Demonstrate ability to work and thrive in a multi-cultural environment. Knowledge of campus-wide systems including applications of technology where appropriate. Understanding of multimedia presentation software, Internet, and the World Wide Web applications, database management and spreadsheet software required. Expertise in testing and evaluation, including program review and student learning outcomes. Extensive knowledge of student development and learning practices, policies, theories, and the operations of student services departments in higher education. Ability to work collaboratively with a wide array of campus constituencies. Interpersonal skills to establish and maintain cooperative working relationships & communicate clearly & effectively with students, staff, peers, administrators, campus and University personnel, clients, state officials, vendors, professionals, management, etc. Ability to work as part of a team through close collaboration with colleagues and coordinate with others. Ability to work effectively and productively as part of a team. Ability to establish and maintain cooperative working relationships and maintain a positive and respectful attitude. Ability to report consistently to work on time prepared to perform the duties of the position. Ability to lift ~10-20 lbs. of materials and carry to various program areas/events. Ability to work occasional weekends or evenings.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Required: Equivalent to a bachelor's degree in a related field and a minimum of three (3) years of related experience.

Preferred: Master's Degree preferred. Five (5) years of experience in a managerial role. Experience in higher education. Experience in collaborative planning, implementing and program evaluation. Experience with budgeting and cost analysis. Experience of progressively responsible student affairs work.
Licenses / Certificates

Valid Driver's License required for operating university vehicles.

New Student & Family Program

Commensurate with qualifications and experience.

Administrator II

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

Application Closes: Nov 13, 2022 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.