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International Programs Coordinator

California State University, Long Beach

Last Updated: 5/23/23

Job Description

International Programs Coordinator

Job No: 518393
Work Type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

Job Summary
Under the supervision of the Associate Director of the Office of International Student and Scholar Services (ISS) and in close collaboration with the CIE staff, the International Programs Coordinator supports the daily operations of the ISS office. Front office operational duties include efficient and friendly communication of information to all international students and visitors, coordinating the student health insurance program and enrollment, responding to inquiries via email, telephone, and in-person, and supervision, scheduling, and training of student assistants and advisor appointments as needed. Clerical duties include data entry; processing student requests for letters; issuing and maintaining SEVIS records as a Designated School Official (DSO) and batching as needed; maintaining confidential student files; and coordinating ISS projects as assigned by the Director.
Key Responsibilities

  • Coordinate and execute daily CIE-ISS office support including customer service and operations.
  • Coordinate in-person and virtual front office traffic for drop-ins and appointments (e.g., notification to advisors on changes and cancellations, office closures, etc.).
  • Answer inquiries via email, phone and in-person regarding general visa information, health insurance, workshop schedules, campus resources, etc.
  • Provide clerical support for International Student and Scholar Services office including DSO duties, management of the health insurance program for international students.
Knowledge Skills and Abilities
Thorough knowledge of university infrastructure, policies, and procedures. Functional knowledge of and skills of standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Experience organizing programs and events. Expertise in Microsoft Office products and complex database systems. Thorough mastery of English grammar, punctuation, and spelling. Ability to communicate with people in a professional and effective manner. Ability to work independently with only general guidance and direction, set priorities, and assume full responsibility of completion of assignments. Ability to interpret and apply policies and procedures independently and use judgment and discretion to act when precedents do not exist. Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Understands issues from a broad perspective in order to solve problems and resolve conflicts. Ability to supervise others; exercise tact, courtesy, alertness and good judgment responding to others. Organizational, interpersonal and inter-cultural communication skills are very important in this position since the incumbent will come in contact and must work with every department within CPIE and many campus departments and interact with international students and faculty. Strong commitment to providing friendly and efficient service to people from different cultures

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to four years of administrative support experience required. CA Driver License is preferred
Center for International Education
Administrative Support Coordinator I
The salary range for this classification is $3,276 to $5,148 per month.
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base
Full-time temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
Additional Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: Sep 26, 2022 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.