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Support Assistant, Noncredit Adult Education (2022)

MiraCosta College

Last Updated: 11/14/22

Job Description

Support Assistant, Noncredit Adult Education (2022)
MiraCosta College

For full details and to apply, go to

Type of Assignment: Full Time
Assignment Category: Regular Position

Position Details:
One regular, full-time, split-shift, grant/categorically-funded position, 40 hours per week, 12 months per year at the Community Learning Center. The work schedule will be Monday through Thursday, 8:00 am - 12:30 pm and 5:30 pm - 9:30 pm, and Saturday 8:30 am - 2:30 pm. The person selected for this position will be subject to assignment to any district facility during any hours of operation.
MiraCosta College believes that flexible work enables employees to achieve a more successful balance between work responsibilities and family life. The District offers the opportunity to telework (remote work) for certain positions, depending on the operational needs of the District and the provisions of the telework policy. Probationary and temporary employees are not eligible to telework unless approved by the appropriate vice president. No employee is guaranteed the right to telework. No employee shall be authorized to telework 100% of the time; regular, on-campus presence is expected for all District employees on a weekly basis.
IMPORTANT: MiraCosta College requires that all employees be fully vaccinated against COVID-19 in order to promote a safe and healthful workplace for employees and to promote the health and safety of our campus community. Unvaccinated employees are at greater risk of contracting and spreading COVID-19 within the workplace and to the college community that depends on college programs and services. As of August 23, 2021, all employees must submit proof of vaccination or request and receive approval for a medical or religious exemption prior to their start date. For more information, please visit

Salary Range: 12
Compensation: Starting at $50,765.00 per year (range 12, step 1, on the 2022-23 classified salary schedule), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

MiraCosta College offers an array of benefits to eligible employees.

  • The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
  • $100,000 life insurance policy
  • Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA)
  • Vacation, sick leave, and up to 18 paid holidays
  • State pension system retirement benefits (CalPERS)
  • Free and confidential employee assistance program
  • Wellness Program
  • Participation in the District’s Early Retirement Program
  • Professional Development Opportunities
  • Tuition fee reimbursement
  • Childcare Facility (Oceanside Campus)

Position Term in Months: $Term

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the closing date:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the “Screening and Interview Committee” specifically describing how your experience aligns with the Essential Duties, Other Duties, and Desirable Qualifications.

The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) proof of being fully vaccinated* for COVID-19 or requesting and receiving approval for a medical or religious exemption; 2) successful completion of a pre-placement physical exam at district expense; 3) submission of a current tuberculosis test clearance; 4) proof of eligibility to work in the United States; 5) fingerprint clearance; and 6) approval by the Board of Trustees.

*Individuals are considered fully vaccinated against COVID-19 two weeks or more after they have received the second dose in a 2-dose series (e.g. Pfizer-BioNTech or Moderna), or two weeks or more after they have received a single-dose vaccine (e.g., Johnson and Johnson [J&J/Janssen).

Retired STRS members are not eligible for this position.

Basic Function:
Under the direction of the Director, Noncredit and Adult Education Programs, perform a variety of responsible specialized clerical, data entry, outreach and record keeping duties in Noncredit Adult Education classes, and programs. Maintain records, communicate with instructional aides, faculty, and community partners, provide customer information and generally promote Noncredit Adult Education programs.

Distinguishing Characteristics:
The Noncredit Adult Education Support Assistant provides support for all Noncredit Adult Education programs such as English as a Second Language, Adult High School Diploma, and Adults with Disabilities, Short Term Vocational and Noncredit Career Technical. The position is contingent upon availability of funding.

Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Answer multi-line telephones, provide information and assistance, and refer callers to other departments as appropriate. Assist students in Noncredit Adult Education programs by telephone, in person, fax, voice mail, conventional and e-mail. Mail appropriate forms as required.

2. Assist in the implementation of marketing plans for recruiting adult learners. Create fliers. Promote Noncredit Adult Education programs in local and community events. Attend events at school districts and other community-based organizations. Prepare and distribute marketing and informational packets. Assist in the planning and implementation of special events and service projects.

3. Verify, compile and record information for the preparation of reports and the maintenance of filing systems. Prepare records including narrative, financial and statistical records and reports based on data obtained from a variety of sources. Process data in accordance with prescribed procedures.

4. Perform a variety of clerical duties such as posting, filing, typing and duplicating; maintain and update calendars, schedules, lists, manuals and handbooks for distribution and use by a variety of administrators, staff and the public; receive and route mail; compose, prepare and type correspondence independently or from oral instruction. Make travel arrangements as requested.

5. Communicate with faculty, students and community members regarding necessary class information and cancellations. Assists with off-campus work locations, including childcare. Assist with identifying classroom locations, submit facility request forms and assist with monitoring facilities throughout the school year.

6. Assist with data collection from all Noncredit Adult Education programs, and monitor data quality and integrity. Securely store and maintain data backups. Enter with accuracy and scan received data on student demographics, assessments, goals, goal revisions, attendance, and updates into local and state data programs. Analyze data for accuracy and process improvement.

7. Assist with providing direction to instructional aides and staff as needed. Provide assistance during registration periods as requested. Assist with assessment administration and scoring. Prepare and distribute instructor roster packets following established procedures and appropriate timelines.

8. Under direction, maintain the Noncredit Adult Education website by posting classes and programs prior to each semester, updating information and making changes as necessary.

Other Duties:
1. Assist in ordering and maintaining adequate inventories. Create purchase orders for services provided. Maintain inventory and order supplies and equipment according to established procedures.

2. Perform related duties as assigned.

Knowledge Of:
1. Interpersonal skills using tact, patience and courtesy. Electronic data processing equipment.

2. Modern office practices, procedures and equipment.

3. Recordkeeping techniques.

4. Correct English usage, grammar, spelling, punctuation and vocabulary.

5. Oral and written communication skills.

6. Software programs such as Word and basic Excel.

7. Basic math.

8. Working with Adult Learners from ABE, ASE, ESL, HSE, and/or CTE.

9. Bilingual skills desired.

Ability To:
1. Perform a variety of responsible specialized clerical duties related to data entry and Noncredit Adult Education programs.

2. Learn, interpret, apply and explain rules, regulations and policies regarding the Noncredit Adult Education programs.

3. Provide accurate information to instructors, staff, callers and visitors regarding policies, procedures, course offerings, and schedules.

4. Work effectively with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.

5. Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.

6. Establish priorities and work effectively with many demands on time.

7. Operate office equipment including a computer terminal and a variety of software programs.

8. Work confidentially with discretion.

9. Maintain records and prepare reports.

10. Understand and follow oral and written directions.

11. Communicate effectively both orally and in writing.

12. Work independently with little direction and many interruptions.

13. Establish and maintain cooperative and effective working relationships with others.

14. Train and provide work direction to others.

15. Meet schedules and timelines.

16. Work a flexible schedule to assist with evening classes/lab assessments, student orientations, meet deadlines, and attend meetings when requested.

Education & Experience:
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Any combination equivalent to graduation from high school and two years of closely related work experience. Associate Degree preferred.

NOTE: For work experience, one “year” is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

Desirable Qualifications:
- Associate Degree

- Bilingual

- Computer Savvy

- Working knowledge of the Noncredit/Adult Education field

- Customer service experience

- SARS, PeopleSoft, and TOPSpro experience

Licenses & Other Requirements:
A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.

Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to travel to various locations on and off campus as needed to conduct district business.

Emotional Effort:
Ability to develop and maintain effective working relationships involving interactions and com­munications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:
Primarily business office environment; subject to frequent public contact and inter­ruption; inter­mittent exposure to individuals acting in a disagreeable fashion; may work at any district location or authorized facility with occasional evenings and/or week­ends on an as-needed basis. Occa­sional local travel may be requested.

Posting Number: S21/22058P
Human Resources Contact Information: or [Register to View]
Job Close Date: 7/8/2022
Open Until Filled:
First Screening Date:

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at

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Company Details

Oceanside, California, United States
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help...