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CRM Systems Manager

Ball State University

Last Updated: 11/27/22

Job Description

Ball State University welcomes applications for three (3) CRM Systems Manager positions.

At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Position Function: The CRM Systems Manager will serve as an expert in the Enrollment Planning and Management (EPM) division’s Customer Relationship Management (CRM) solution. This individual will support the CRM team by providing overall management of the CRM functionality to include applications, document management, inquiry and prospect data uploads, queries and reporting, communication support, event management, user training, and system integrations.

Minimum Qualifications: Bachelor’s degree from an accredited institution. At least one year of professional IT experience including project management experience, or two years in higher education operations or related field. Strong understanding of the CRM platforms, with the ability to build custom apps and objects, rules, queries, dashboards, and workflows.

Excellent written and verbal communication skills, strong interpersonal skills, ability to work in a fast-paced environment. Ability to work independently and on cross-functional teams, creative problem-solving skills, ethical, and trustworthy. Ability to quickly adapt and become familiar with university processes and procedures and quickly establish rapport and confidence among multiple university units and levels of the organization.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Qualifications: Bachelor’s or master’s degree in a technology or business-related program. Experience with the Admissions CRM (Slate). Experience with the ERP SIS solution utilized at Ball State University (Ellucian Banner).

Apply online at: https://bsu.peopleadmin.com/postings/31580

Include the following documents with your application: resume and cover letter addressed to Trisha Casey and Tonya Johnston. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Review of applications will begin immediately and will be accepted through July 6, 2022.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:

https://cms.bsu.edu/About/AdministrativeOffices/HumanResources/Jobs/Benefits-and-Community/professional-staff

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.



Company Details

Muncie, Indiana, United States
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball Sta...