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Director, Student Accounts

New Jersey City University

Last Updated: 3/26/23

Job Description

RESPONSIBILITIES: Reporting to the Chief Financial Officer or designee, this position has overall responsibility for student financial accounting and cash management, student account receivables, third party accounts, cashiering operations, 1098T reporting, management of collection agency activity and loans. Specific duties include: partnering with leadership across Academic Affairs and Enrollment Management & Student Affairs to improve, enhance and streamline the student experience between Admissions, Residential Housing & Meal Plans, Registrar and Financial Aid offices; serving as a super user and business owner fostering changes and enhancements in the enterprise student finance system (PeopleSoft) to benefit team and/or the end users; directing the Bursar staff in areas of customer service, billing, cash receipts, enrollment retention, refunds, payment plan, third party and corporate receivables, accounting and reconciliations, auditing and internal controls, reporting, PeopleSoft system maintenance and training, web design and updates, marketing and communications; ensuring the accurate and timely processing of all activities associated with student receivables, including billing, collections, flow of accounting transactions to the General Ledger, account reconciliation and the preparation of 1098T forms; keeping up to date on changes NJ State and Federal regulations regarding student accounts, student refunds, student financial responsibility, 1098T processing and cash/credit handling; ensuring the processing of disbursements and refunds is in accordance with federal and state regulations and institutional policies and procedures; extracting and analyzing student account and other student finance related data from institutional databases/systems to satisfy internal and external requests and reporting; ensuring the Office of Student Accounts consistently performs with a high level of customer focus, service, diplomacy, confidentiality and trust; provides hands-on mentorship and supervision to staff in all aspects of the department's operations to continually enhance profession development and standardize training; and serve as the primary contact for issue resolution and to bridge communications with key University personnel to establish and enforce department policy and procedures.

EDUCATION: Experience: Requires a Bachelor's degree (MBA is desirable) preferably in Accounting, Finance or related field.

MINIMUM QUALIFICATIONS: Minimum of ten (10) years' experience of progressive management and direct supervision in a cash management setting within a college/university or comparable organization. Demonstrated ability to think strategically, analytically and to apply financial tools in the analysis of data is essential. Proven familiarity working with an ERP/integrated technology (PeopleSoft preferably), including data extraction and presentation of data in a format suitable for decision making is required. Strong oral/written communication skills and the ability to perform with a high degree of diplomacy, confidentiality and professionalism. Experience working with PeopleSoft Student Financials & Finance, Student Administration. Experience in a public or private higher education environment strongly desired.

APPLICATION: Submit a cover letter, resume and list of three professional references in a single document. (resumes will be accepted until the position is filled)

We offer a competitive Compensation and Benefits Package

New Jersey City University is an equal opportunity institution encouraging a diverse pool of applicants.

For specific application requirements, please refer to NJCU website at:

New Jersey City University is a Tobacco and Smoke Free Campus. For the health of our employees, students and visitors, smoking, vaping and tobacco use is not permitted on campus. This includes all buildings, grounds and parking lots

Company Details

Jersey City, New Jersey, United States