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Student Service Coordinator (2 Positions) - First Year Forward and Institute for International Perspectives (Temporary/Hourly)

MiraCosta College

Last Updated: 9/01/22

Job Description


Student Service Coordinator (2 Positions) - First Year Forward and Institute for International Perspectives (Temporary/Hourly)
MiraCosta College


For full details and to apply, go to https://jobs.miracosta.edu/postings/3001

Type of Assignment: Full Time
Assignment Category: Temporary Assignment

Position Details:
MiraCosta College seeks to fill two temporary, hourly Student Services Coordinator positions for the following departments: 1) Institute for International Perspectives and 2) First Year Forward. The duration of the temporary positions is until the permanent positions are filled through an open recruitment. These are part-time, 18 hours per week positions and will be hired on the 2021-22 Classified Salary Schedule at $35.83 per hour (Range 26, Step 1). Candidates must be eligible for part-time, hourly employment. The work schedule will be determined in consultation with the position's supervisor.

About the Institute for International Perspectives (IIP) : Institute for International Perspectives is responsible for recruiting, admitting, and providing on-going student support for international students under the MiraCosta F-1 nonimmigrant visa program. IIP staff support international students to navigate the U.S. higher education system and assist them to meet their F-1 visa requirements. The IIP also supports study abroad programming at MiraCosta.
Contact: Mia Scavone, Program Manager for IIP at MScavone@miracosta.edu

About First Year Forward: First Year Forward supports the transition and success of entering MiraCosta College students from the Oceanside Unified School District. Students in the First Year Forward program have access to dedicated academic counselors, peer mentors, and on-going academic and social support to ensure a successful first year experience at MiraCosta College. Contact: Elle Smith, Program Manager for FYF at ellesmith@miracosta.edu
IMPORTANT: MiraCosta College requires that all employees be fully vaccinated against COVID-19 in order to promote a safe and healthful workplace for employees and to promote the health and safety of our campus community. Unvaccinated employees are at greater risk of contracting and spreading COVID-19 within the workplace and to the college community that depends on college programs and services. As of August 23, 2021, all employees must submit proof of vaccination or request and receive approval for a medical or religious exemption prior to their start date. For more information, please visit https://www.miracosta.edu/covid/covid-vaccination-requirements.html.

Salary Range: 26
Compensation: $35.83 per hour (range 26, step 1).

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:
Short-term, temporary employees may be eligible for Healthy Families Sick Leave, and enrollment in a retirement system.

Position Term in Months: $Term

Application Procedure:
In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number. Applications will continue to be accepted until the position is filled:

1. Application on which you list all relevant experience.

2. Current resume that includes work experience relevant to the position being applied for.

3. Letter of interest (cover letter).

4. Transcripts of college coursework which provide evidence of meeting the minimum qualifications as stated in this job posting. Unofficial or legible photocopies are acceptable. If a degree(s) was earned, the transcripts must state that the degree was awarded. Any degree/coursework used to satisfy the minimum qualifications must be from a postsecondary institution accredited by an accreditation agency recognized by either the U.S. Department of Education or the Council on Postsecondary Accreditation.

If your degree(s) is from a college or university outside of the United States, you must submit a detailed evaluation from a professional evaluation agency. To view a list of agencies approved by the California Commission on Teacher Credentialing, go to https://www.ctc.ca.gov/docs/default-source/leaflets/cl635.pdf?sfvrsn=6. Transcripts or translations in English still require the evaluation to show the U.S. equivalence of your degree.

The departments will review application materials. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) proof of being fully vaccinated* for COVID-19 or requesting and receiving approval for a medical or religious exemption; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; and 4) approval by the Board of Trustees.

*Individuals are considered fully vaccinated against COVID-19 two weeks or more after they have received the second dose in a 2-dose series (e.g. Pfizer-BioNTech or Moderna), or two weeks or more after they have received a single-dose vaccine (e.g., Johnson and Johnson [J&J/Janssen).

Retired STRS members are not eligible for this position.

Basic Function:
Under general supervision, lead and participate in the work of planning and implementing the delivery of programs and services in a specialized area of Student Services; act as a liaison between the program and other departments, community partners, governmental agencies or other educational institutions; coordinate student resources and services across multiple service areas for an individual student or a targeted student population; coordinate and participate in events; perform advanced administrative support including monitoring program compliance with federal, state and district codes, rules and regulations and preparing and analyzing statistical data; and perform related duties as assigned.

Distinguishing Characteristics:
A Student Services Coordinator is differentiated from a Program Supervisor in that an incumbent in the latter class is a full supervisor of full and part-time staff in an assigned department. The Coordinator has limited program budget authority.

Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Participate in selecting, training and providing day-to-day lead work direction to lower-level full and part-time staff; assign and monitor work for completeness, accuracy and conformance with district, department and legal/regulatory requirements and standards; monitor work flow to ensure that mandated deadlines are being met in an optimal manner; provide information, instruction and training on work procedures and technical/legal/regulatory requirements; provide input to supervisor on employee work performance and behaviors; assist in ensuring a fair and open work environment in accordance with the district’s mission goals and values.

2. Oversee the day-to-day operation of a student services program or center; oversee recruitment, hiring, training and scheduling of students and temporary workers for program and services; assist current and potential students with understanding and completing matriculation requirements, applications, forms and meeting program requirements; screen student needs for Counselors and schedule student counseling appointments; coordinate enrolled student access to multiple forms of student services and support including providing accommodations for disabled students, access to educational and financial assistance, developing a culturally sensitive and welcoming environment and assisting with maintenance of minimum program requirements and documentation.

3. Assist the Director or Program Supervisor with the development and implementation of student service-related programming and service delivery; assist with the identification and delivery of program-related professional development opportunities; coordinate and collaborate with other departments to develop and implement programs and projects aimed at targeted groups; coordinate the acquisition/scheduling of locations, equipment and resources needed to deliver student services.

4. Develop and implement mechanisms to deliver accurate and timely information concerning student initiatives to staff, faculty, students and the public; track and disseminate information regarding changes in program-related rules, regulations, policies and procedures; prepare and produce promotional materials including flyers, invitations, programs and publications.

5. Represent the college, department or program at events, such as college and job fairs, orientation programs, community events and outreach events targeting program-specific populations; develop and deliver program-specific workshops and presentations; develop and maintain relationships with community partners.

6. Coordinate logistics of special events, large-scale service projects and community outreach events; identify and liaison with event participants, vendors and sponsors; serve as lead event coordinator both in preparation and during the event; work with campus facilities, campus security and other departments; troubleshoot onsite, proactively resolving issues; identify and recruit speakers.

7. Facilitate or administer student assessment and placement testing; assess student records; review test results, transcripts and course equivalency information, graduation articulation requirements and transfer information; provide students with routine transfer information including deadlines, restrictions and articulation agreements; assist students in preparing applications.

8. Oversee or advise student clubs or programs; assist with recruitment or hiring activities, training, and organizational activities; provide ongoing skills training, leadership training and/or peer coaching training; process purchase orders and monitor budgets; coordinate travel to conferences, activities and retreats; may chaperone trips.

9. Develop and maintain program statistical tracking systems and schedule student services; ensure accurate entry of student data into appropriate systems, student files and records; develop and maintain a variety of statistical records and reports; develop and conduct studies and analyses to identify need for new programs and services and evaluate the effectiveness of current programs; assist in assessing administrative unit outcomes and/or student learning outcomes in applicable programs.

10. Provide administrative assistance to the Director and Program Supervisor; generate sensitive and complex reports, documents and personnel documentation using advanced word processing; process purchase requisitions and monitor department budgets; authorize expenditures according to established guidelines

As Assigned to Institute for International Perspectives (IIP):

11. Assist students with compliance with F-1 visa regulations in accordance with Department of Homeland Security Student Exchange Visitor Program (SEVP); serve as district Designated School Official (DSO); maintain, update and report Student and Exchange Visitor Information System (SEVIS) data and documentation; track enrollment status and progress, program graduation dates, employment status and address changes for F-1 credit and ESL students and submit SEVP certification documents; advise students on potential immigration issues and provide information on how to maintain and comply with F-1 visa requirements; assist with the submission of a variety of reports to comply with district reporting requirements. Work with international students and provide academic support to include understanding class registration and educational planning processes; advise students with non-immigrant petitions and applications to include processing for new F-1 visas, work permits, re-instatement and reduced course load authorizations. May provide services in multiple languages.

Other Duties:
1. Serve as the functional specialist for program-specific electronic databases and programs; facilitate student, faculty and staff use of systems and programs.

2. Update and maintain department or program website and social media accounts.

3. Act in the absence of a Director or Program Supervisor, as assigned

4. Perform related duties as assigned.

Knowledge Of:
1. Student services program goals, objectives, policies, procedures and practices applicable to area of assignment.

2. College assessment, matriculation and course pre-requisite policies as applicable to areas of responsibility.

3. Principles, methods and practices applicable to the design and implementation of public relations, outreach and marketing programs.

4. Applicable sections of the state education code and other applicable laws.

5. Procedures followed in administering and scoring standard and other academic tests and recording and reporting test results.

6. The district’s student recordkeeping systems, including appointment setting and accessing student test information as applicable to area of assignment.

7. General administration practices and procedures including budget preparation and control and purchasing requirements.

8. Modern office practices, procedures and equipment including computers and applicable software programs.

9. District organization, operations, policies and objectives applicable to assigned area of student services.

10. Safety policies and safe work practices applicable to the work.

11. Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable].

12. Principles and practices of sound business communications, including correct English usage, grammar, spelling and punctuation.

13. Basic principles and practices of effective supervision.

14. District human resources policies and labor contract provisions.

As Assigned to Institute for International Perspectives (IIP):

15. Federal immigration law, including legal requirements of SEVIS compliance and immigration regulations related to I-20 issuance, immigration documentation, employment, taxation and public assistance.

Ability To:
1. Assign and review the work of assigned staff.

2. Plan and implement programs and activities in assigned Student Services area.

3. Coordinate and implement resources, services and outreach activities to recruit, retain and assist students, particularly at-risk students.

4. Screen for and schedule counseling appointments.

5. Recruit and maintain a variety of community partners in order to meet program objectives and interests.

6. Organize and oversee the day-to-day operations, maintenance, activities and services of a community college student service center.

7. Compose clear, concise and comprehensive analyses, correspondence, reports, studies, agreements, presentations and other written materials.

8. Track statistical information utilizing complex spreadsheets and databases.

9. Analyze problems, evaluate alternatives and recommend or adopt effective courses of action.

10. Set priorities and exercise independent judgment within areas of responsibility.

11. Communicate effectively, both orally and in writing.

12. Understand, interpret, explain and apply applicable laws, codes and regulations.

13. Present proposals and recommendations clearly, logically and persuasively.

14. Operate a computer and standard business software.

15. Maintain confidentiality of district and student files and records.

16. Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.

17. Represent the district effectively in public settings.

18. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.

19. Establish and maintain effective working relationships with all those encountered in the course of work.

Education & Experience:
Graduation from an accredited four-year college or university with a bachelor’s degree in a relevant field, and one (1) year of closely related work experience in assigned student services area; or an equivalent combination of training and experience.

Desirable Qualifications:


Licenses & Other Requirements:
A valid California driver’s license and the ability to maintain insurability under the district’s vehicle insurance program.

As assigned to Institute for International Perspectives (IIP): U.S. citizen or lawful permanent resident of the United States.

Must complete Designated School Official (DSO) training within three months of appointment and maintain certification as a condition of employment.

Physical Effort:
The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending, stooping or crouching; occasional light lifting, carrying, pulling and/or pushing of objects weighing up to 25 pounds; ability to travel and/or drive to various locations on and off campus as needed to conduct district business; ability to work at a computer station for extended periods on an as-needed basis, involving light, repetitive use of hands, wrists and forearms; ability to view small-font words/ symbols on a computer monitor for extended periods.

Emotional Effort:
Ability to develop and maintain effective working relationships involving appropriate interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:
Primarily indoor office learning center or classroom environments; subject to frequent contact and interruptions by individuals in person or by phone; intermittent exposure to angry and/or verbally aggressive individuals; may be required to work evening hours on an as-needed basis; may work at any district location.

Posting Number: S21/22047P
Human Resources Contact Information: jobs@miracosta.edu or [Register to View]
Job Close Date:
Open Until Filled: Yes
First Screening Date: Applications will be screened as they are submitted and will continue to be accepted until the positions are filled.

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/_docs/3400BP-Diversity-Equity-Inclusion.pdf




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Company Details

Oceanside, California, United States
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help...