JOB SUMMARY: The Residence Hall Director (RHD) is a full-time, 12- month live-in position which reports directly to the Assistant Director of Staff Development. The RHD is responsible for the management of the residence halls and supervision of paraprofessional staff at New Jersey City University (NJCU).
As a member of the NJCU Housing and Residence Life Staff, the Residence Hall Director must have an overall working knowledge of the University so that he/she can appropriately assist, advise, and be a liaison between Resident Assistants (RAs), residential students, and other members of the University’s community. He/she must possess good judgment in order to cope with the day-to-day decisions. They must be knowledgeable about, enforce, and personally abide by all University rules and regulations; and have a personal and professional commitment which goes beyond specific job responsibilities while being committed to personal growth.
Together with the Assistant Dean of Residence Life and Student Engagement, Assistant Director of Operations, Assistant Director of Staff Development and Graduate Assistants; the Residence Hall Director is expected to develop and implement strategies to improve the living/learning environment at NJCU.
- Provide direction and oversight of the Resident Assistant program which includes supervision, training and evaluation of 7- 17 resident assistants (RAs). RA staff for summer sessions will vary.
- Supervise RAs in their administrative assignments ensuring accuracy, timeliness and completeness.
- Hold weekly or biweekly meetings with RAs ensure that activities are planned, and situations are addressed correctly and in a timely manner
- Ensure RAs are accomplishing their responsibilities and acting as positive role models for residents.
- Assist with the coordination of RA coverage for checking in/out students.
- Assist with tracking of Resident Assistants program expenditures.
- Coordinate Residence Life programming such as Sister Circle and Band of Brothers
- Assist with the training and assessment of the Residence Hall Association
- Assist with programmatic endeavors for orientation programs, special projects and events.
- Create a caring, warm environment for residents, parents, and RAs
- Enforce University code of conduct and Residence Hall policies.
- Conduct initial judicial meetings for residential students who violate University and Residence halls polies and procedures.
- Refer serious conduct violation to the Residence Life administrative team, Dean of Students office, and/or Title IX officer depending on the type and severity of the violation.
- Ensure that all matters involving a disregard for rules are addressed immediately
- Encourage student accountability for the Student Code of Conduct and Residence Life policies and procedures.
- Track judicial concerns through judicial management software.
- Develop and maintain positive relationships with residents and RAs
- Manage situations involving various psychological, emotional, medical or other safety related emergencies or incidents in the residence halls.
- Handle emergency or problem situations in an efficient and effective manner to ensure the safety and well-being of residents.
- Maintain appropriate conduct documentation and enforcing rules and regulations of the residence halls.
- Participate in weekday and weekend on-call rotation. Which includes when the University is closed, all day weekends, and holidays unless otherwise established with the Assistant Dean of Residence Life and Student Engagement.
- Assist with contacting with new residents several weeks prior to move-in
- Represent the Office of Housing and Residence Life at Admissions events, and New Student Orientation to provide information regarding programs and initiatives within the Department
- Attend individual and area staff meetings (as scheduled) and participate in ongoing area staff development activities.
- Participate in divisional/departmental training sessions as scheduled.
- Actively support and comply with all University policies, Housing and Residence Life contract regulations and Department's vision and goals.
- Provides exceptional customer service, administrative support, and assistance to students, parents, staff, and external stakeholders.
- Be a positive role model for residents and staff & establish positive relationships with the University.
- Assist in coordination of hall opening and closing procedures at the beginning and end of each semester.
- Establishing and maintaining office hours
- Utilize housing operation software to accurately report housing occupancy, track student concerns and various housing needs.
- Other duties as assigned.
- Accomplishment of stated semesterly goals
- Implementation of best practices where appropriate
- Documents and reports are accurately produced and up-to-date. Files well-maintained.
- Inquiries are answered and managed in a timely manner.
- Bachelor’s degree in business administration or other related field
- Strong leadership skills such as organize and plan efficiently, use effective delegation techniques, and work with students.
- Excellent communications skills, both verbal and written, and the ability to effectively communicate with a wide variety of constituents.
- Ability to analyze reference material and apply findings/information to appropriate settings within the university housing setting.
- Ability to access all campus facilities.
- Must be able to multi-task and enjoy a fast paced work environment. Excellent organizational and communication skills.
- A minimum of two (2) years of experience working in a student service office in a college/university setting.
- Proficient typing skills.
- Good interpersonal and public relations skills
- Solid analytical, creative, and problem-solving abilities
- Project management skills and well organized
- Able to work well independently
New Jersey City University is an equal opportunity institution encouraging a diverse pool of applicants.
As a condition of employment, new employees are required to provide proof of full COVID-19 vaccination prior to their start date. Candidates wishing to request a medical or religious exemption must advise Human Resources at the time of job offer.
New Jersey City University is a Tobacco and Smoke Free Campus. For the health of our employees, students and visitors, smoking, vaping and tobacco use is not permitted on campus. This includes all buildings, grounds and parking lots.