Enterprise Application Specialist

The Enterprise Applications Specialist position for the Enterprise Information Systems department will primarily support the main campus Banner ERP system. This system is responsible for all areas of the university and is the primary source of record for most data stored on campus. The successful applicant will be working with updating and patching a wide variety of components including Self Service Banner, Application Navigator, Banner Document Management, Argos, Degree Works and many integrations with those primary systems. Day to day responsibilities include making sure that the systems are accessible, working on trouble tickets, trouble-shooting issues, monitoring performance and ensuring a smooth user experience.

This position will provide technical support to configure and maintain the primary systems on campus and support all interfaces between primary and secondary systems as the system admin. A wide variety of technologies are in use at Ball State including Oracle, SQL Server, Linux, Windows, Docker and more. Servers are located both in an on-premise virtual environment and with cloud hosting vendors (AWS, Azure, and others). You will report directly to the director of Enterprise Information Systems and work with a team of DBAs and another enterprise application specialist as well as the campus community to make decisions about future direction of these systems.

Position Function: Serve as a key participant in managing enterprise applications with the primary function of managing Enterprise systems. 100% remote work may be award based upon experience and expertise of the selected candidate.

Minimum Qualifications:

1. Bachelor’s degree from an accredited college or university by date of appointment.
   Or, in lieu of Bachelor’s degree:
2. Associate’s degree plus an additional combination of education or experience in IT equivalent to two years.
   Or
3. High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.

Three years of experience managing enterprise systems including general maintenance, applying patches, and troubleshooting. Experience supporting critical enterprise systems as a primary point of contact. Proven analytical skills to acquire an understanding of business process workflow; strong communication and organizational skills. Must be willing to own responsibility for critical information systems; must be willing to work evenings and weekends as needed to support scheduled updates, and respond to unplanned outages on a 24 hour-a-day, 365 day-a-year basis.

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Qualifications: Bachelor’s degree in computer science or other IT related field. Five years of experience managing Ellucian ERP Systems and Oracle Databases including general maintenance, applying patches, and troubleshooting. Experience with managing an enterprise environment using both Redhat and Windows operating systems. Experience working with end-users to enhance their utilization of enterprise software systems. Experience with client review to develop process improvements.

Apply online at: https://bsu.peopleadmin.com/postings/29400. Include the following documents with your application: resume and cover letter addressed to Phil Shaffer. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earner is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.

Review of applications will begin immediately and will be accepted through March 1, 2022.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.

The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:

https://cms.bsu.edu/About/AdministrativeOffices/HumanResources/Jobs/Benefits-and-Community/professional-staff

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.