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Professional Service Specialist III (TLC Program Counselor)

New Jersey City University

Last Updated: 8/02/21

Job Description



SUMMARY: The Student Support Service Project Counselor assists the director in the recruitment and selection of program participants. He/she is responsible for the academic advisement and registration of program participants. S/he is responsible for planning and implementing group and individual counseling activities that may include personal, academic and/or career development. He/she is expected to help with the preparation of reports for both the Division of Student Affairs and the Department of Education. The Counselor will develop participant tracking reports as requested. The counselor must document students' participation data, track their academic performance, and assist in the coordination of retention activities. The counselor will serve as a liaison and coordinate activities with other staff or organizations that relate to or impact on assigned responsibilities. Experience with the PeopleSoft Student Administration Module is preferred.


  • Screen applicants and conduct interviews to determine participant eligibility.
  • Serve as the academic advisor to freshmen and sophomore students as well as for any students who are undeclared.
  • Assistance with reports/proposals for the Department of Education and the Division of Student Affairs
  • Assesses participant's academic needs, makes recommendations for remediation and coordinates the tutoring component of the program
  • Assist in the recruitment, hiring, orientation and evaluation of faculty and student staff.
  • Compile, analyze and report statistical, financial and other data regarding student participants and/or comparable populations.
  • Maintain essential records, project files, and databases of program participants according to University and Grant guidelines
  • Establish liaison and coordinate activities with other staff or organizations that relate to or impact on assigned responsibilities
  • Conduct develop clear and concise reports participant follow-up surveys
  • Develop participant tracking reports as requested
  • Departmental representation on university committees
  • Provide financial aid counseling and assistance with completion of the FAFSA.
  • Conduct individual and group counseling, making referrals when necessary.
  • Conduct and/or arrange appropriate study skills and personal development workshops.
  • Assist participants in exploring career fields and in selecting career goals.
  • Assist participants in the Graduate School admissions process.
  • Conduct participant follow-up surveys and exit interviews.
  • Participate in staff development and in-service meetings.
  • Perform other duties as required to achieve program goals and objectives.
  • Adhere to college policies and procedures.


  • Have a basic understanding of budgetary and supervisory concepts.
  • Be a self-starter with the ability to think and act independently.
  • Have strong oral and written skills.
  • Have strong organizational and time management skills.
  • Have strong interpersonal and conflict resolution skills.
  • Understand the requirements for college graduation.
  • Be familiar with the financial aid process and the availability of financial aid programs.
  • Have prior experience working with this or other similar programs.
  • Possess the ability to design and implement culturally and socially-stimulating activities.
  • Be capable of conducting academic, career and personal counseling.
  • Have the ability to complete assigned duties in a timely manner, as well as perform multiple tasks.
  • Possess the ability to supervise others.
  • Possess the ability to interact with students of culturally diverse backgrounds.

EDUCATION: Graduation from an accredited college with a Master's degree in counseling, higher education, social work, administration or a related field.

EXPERIENCE: Minimum A minimum of 3 years’ experience in an institution of higher education or another field that is directly related to the functions of the position.

REQUIRED: Cover letter, resume, and contact information for three professional references.

We offer a competitive Compensation and Benefits Package

New Jersey City University is an equal opportunity institution encouraging a diverse pool of applicants.

Cut-Off Date for Filing Applications: Thursday, March 18, 2021

Company Details

Jersey City, New Jersey, United States