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Accommodations and Retention Counselor

California State University, Long Beach

Last Updated: 3/01/23

Job Description

Accommodations and Retention Counselor

Job No: 524241
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary

Under the general direction and leadership of the Associate Director, the incumbent will provide comprehensive and holistic intake, referrals, and linking of services to serve the disability-related needs of students enrolled at CSULB who have a qualified disability and require access to programs and services. Incumbent will work across programs and serve as the primary contact for prospective and newly admitted students and will review highly sensitive and confidential disability documentation, determine reasonable accommodations, and provide on-going disability management support. The Accommodations and Retention Counselor assesses and determines the nature and extent of a wide variety of disabilities, needed accommodations, and required support services. Incumbent advises students regarding classroom accommodations and disability-related challenges related to education/career options and choices including consulting with faculty regarding student needs and disability related course concerns. Interprets federal and state laws and regulations to students, faculty, and the campus-at-large. The incumbent will serve as a resource for students, staff, and faculty regarding the purpose, operation, and services for BMAC and provides disability management and academic support workshops for all BMAC students. Incumbent coordinates programs that support outreach and ensure the delivery of high-quality services for students, faculty and staff and provide coordination for various BMAC held events and student led disability awareness and advocacy.
Key Responsibilities

  • Conduct disability management counseling and participate in the Interactive Process with students with disabilities, including a focus on Pregnant & Parenting Students, as assigned.
  • Support student retention through BMAC training and programming efforts.
  • Provides implementation of BMAC services (e.g. notetaking, Smart pen, tutoring, accessible parking, accessible furniture, scooter requests, standardized exam/information release requests), in addition to the coding of BMAC students and assisting with data collection.
Knowledge Skills and Abilities

Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to plan, coordinate, and implement special events, programs, and activities. Experience making presentations to prospective students and other audiences. General knowledge of CSU/CSULB admissions requirements and procedures; academic offerings; and student support services highly preferred. Proven ability to learn, interpret, apply, and develop a wide variety of university policies and procedures relating to high-level office administration standards, policies, and issues. Skill in developing, implementing, and assuring compliance with office and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Demonstrated skill in conducting research, developing reports, and presenting findings. Skill in analyzing information, problems, situations, practices, and procedures to define problem or objective, identify relevant concerns or factors, formulate logical objective conclusions, recognize alternatives and their implications and in generating solutions to problems as they arise. Skill in sound time management including prioritizing assignments to complete work in a timely manner. Ability to apply independent, reasoned judgment, discretion, and initiative to address problems and develop practical, thorough, and technically accurate solutions. Ability to exercise sound judgment and handle confidential matters with tact and diplomacy, and to maintain confidentiality of information as needed or to protect the rights of individuals or the University including consulting students interpreting issues, concerns, and policies. Ability to work some weekends and evenings. Must have strong knowledge and experience with PC. Experience with a broad range of Microsoft Office Suite (including Excel, PowerPoint, Visio) and Adobe software to ensure that incumbent will be able to prepare a wide variety of correspondence, reports, forms, agendas, advertisements and text for printed materials and web pages. Ability to coordinate events/programs. Ability to lift boxes or items weighing 25 lbs. to and from event locations. Working knowledge of standard safe work practices.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two (2) years of professional experience in one of the student services program areas required. Experience in working with students with disabilities and programming, especially with students with disabilities in a 4-year university setting preferred. Master's degree in Educational Counseling or related field, preferred.
Licenses / Certificates

Possess a valid California Driver's License to drive university vehicle.

Division of Student Affairs - Bob Murphy Access Center

Student Services Professional II

Hiring Range: $4,610 - $5,000 per month. Salary placement is determined by the education, experience, internal equity, and the hiring department's fiscal resources.

CSU Classification Salary Range: $4,610 - $6,556 per month

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time temporary position for one (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: Feb 12, 2023 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.