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(Archived) Associate Director for Business Services

Last Updated: 3/01/22

Job Description

Associate Director for Business Services

Southern Oregon University

Position Number: A00462

Rate: $80,909.00 @ 1.0 FTE

Position Summary:
Business Services is the department through which the financial, administrative and financial student service programs are provided to the campus. These programs include financial operations, financial systems, risk management, mail services, and duplicating services. The financial operations section focuses on accounting, budget, purchasing and accounts payable, travel, financial aid disbursement, cash handling, student service, grants and contracts support, and long term loans and collections.
This position functions as the student services manager for business services. They manage fee payment and provides administrative functions and oversight on all payment sites, billing, collections, cash activities, long term loan processing, check writing/disbursement, third party contracts, miscellaneous scholarships, state escheatment, merchant account set up, policy and procedure development, student refund processing, PCI compliance and government reporting.
The associate director is the institution's liaison to the USSE Treasury Operations group, cash management section of the state treasury and US Bank in all areas of cash management, banking activities, and interpretation of financial guidelines and principles. The associate director is also responsible for directing the student services side of business services and is familiar with contemporary customer service techniques and strategies.
The Associate Director is a member of the Enrollment Services Center leadership team and works collaboratively to provide excellent student enrollment services. The Enrollment Services Center provides integrated academic support services to students at Southern Oregon University in financial aid, registration, and payment activities. The department strives to meet students' expectations for convenience and for efficient and effective enrollment services.

Minimum Qualifications:

  • Equivalent to graduation from a four-year college or university with a degree in accounting, finance, or other related field and/or five years of extensive experience managing financial services. A graduate degree in a related field may be substituted for one year of the required experience. Additional qualifying experience may be substituted for the required education on a year for year basis.
  • A student-centered philosophy and a commitment to excellent service

Preferred Qualification:
  • Certified Public Account
  • Higher education experiene

Knowledge, Skills, and Abilities:
• Works Collaboratively. Cultivates connections with others that contribute positively to the well-being of those involved. Works toward a common objective through the sharing of ideas and distribution of responsibilities across team members. Strong interpersonal skills including collaboration, professionalism and strong consultative skills conducive to building and maintaining positive relations with administrators, co-workers, staff, faculty, union representatives and other members of the campus community.
• Growth Mindset. Demonstrates consistent resiliency to promote positive change through adversity. Identifies potential change opportunities and actively seek to adapt. Assesses and utilizes creative strategies to create individual, organizational, or societal change within a situational context.
• Initiative and Follow Through. Takes initiative to identify and assess needs creating measurable objectives, and building relationships with people who will be able to help achieve those objectives. Demonstrated ability to meet deadlines, anticipate needs, prioritize multiple tasks, follow through, and work independently without supervision while handling frequent interruptions and rapidly shifting priorities. Skilled at keeping detailed records and following up on various issues. Skilled at streamlining processes to create efficiencies when necessary. Strong leadership skills including problem solving, analytical and project management.
• Demonstrated Service Excellence.
o Teamwork. Demonstrated ability to work effectively as a team player; and coordinate several functions and determine the relative importance of each; ability to work with a high level of productivity and accuracy/attention to detail.
o Knowledge. Advanced computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, online systems, social media platforms, internet as well as online calendaring and email. Demonstrated office operations or project management experience.
o Accountability. Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist. Ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment. Ability to manage stressful situations with tact and diplomacy and to use sound judgement and discretion, particularly as it relates to handling sensitive and/or confidential information.
o Quality Service. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
• Skilled at keeping detailed records and following up on various issues. Ability to manage various functions with competing deadlines and multiple interruptions. Skilled at streamlining processes to create efficiencies when necessary.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Ability to work with a high level of productivity and accuracy/attention to detail.
• Excellent organizational and time management skills.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Ability to adapt to and work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization.
• Working knowledge, or ability to quickly learn, university infrastructure, policies and procedures.

Special Instructions to Applicants:
Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) letter providing some detail of the applicant’s qualifications and interest in the position; (2) current resume/CV; and (3) the names, addresses, and telephone numbers of at least three professional references. If you are unable to attach the supplemental materials to the online application please contact Human Resources.

For inquiries and additional information, please contact: Human Resource Services via email at or by phone at [Register to View] .

To view SOU’s offers very generous benefits and pension programs available to eligible positions, please visit:
Our benefits package is an important complement to the offered salary and our Total Compensation Calculator,, demonstrates our value and commitment to our employees.

Special Conditions
•Must be willing to travel and attend training programs off-site for occasional professional development.
•Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
•Must be able to successfully pass a pre-employment background check.
•Under the provisions of the Fair Labor Standards Act (FLSA):
-Position classification defined as “exempt” are not subject overtime
-Position classifications defined as “non exempt” are *subject to overtime
•The person holding this position is considered a “mandated reporter” under the Oregon Revised Statues and is required to comply with the requirements set forth by the Oregon department of Human Services.

Notice to Prospective Employees*
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”),requires that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on use, possession and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

An electronic copy of the Annual Security Report (ASR)can be accessed at the following link: A physical copy of the ASR is available at no charge upon request. To request a copy please visit the Campus Public Safety Office at 382 Wightman Street, Ashland OR 97520. For more information call [Register to View] , or email

All applicants must apply online at

Diversity Statement
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

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Company Details

Ashland, Oregon, United States
The faculty and staff at Southern Oregon University are dedicated to your success at every level. Our programs are challenging, creative and practical. Students connect what they learn with the community through internships, capstone projects, and research.