Associate Director of Financial Aid Operations
Ball State University
Job Description
Office of Financial Aid & Scholarships
Associate Director of Financial Aid Operations
Ball State University
The Ball State University Office of Financial Aid and Scholarships is seeking an Associate Director of Operations. The successful candidate will report to the Assistant Vice President for Enrollment Planning and Management and Executive Director of Financial Aid and Scholarships and serve on the office senior leadership team. The individual will provide strategic administration of student financial aid programs through the effective implementation, configuration, and management of Banner computer software for financial aid. The individual will work closely with the current operations staff to provide oversight of the application processing flow, system documentation, and staff training in system related functions. The successful candidate will assist in completion of surveys such as IPEDS and U.S. News and World Report and reporting to facilitate operations and strategic planning.
At Ball State University, Inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.
Position Function: Support the Assistant Vice President/Executive Director and Office of Financial Aid and Scholarships senior staff to oversee the design, update, implementation, maintenance, testing, evaluation, and documentation of the financial aid software system (Ellucian Banner), integration with other related systems, buildout of the data warehouse and data dashboards; provide reporting for operations and strategic planning.
Salary Range: The salary range for this position is $68,000 – $75,000
Minimum Qualifications: Bachelor’s degree from an accredited institution or in lieu of Bachelor’s degree, an Associate’s degree with an additional three years of experience with support and maintenance of a mission-critical software system, including writing systems documentation. At least three years of direct experience supporting a mission-critical software system (such as Ellucina Banner) including system programming, testing of software upgrades, problem resolution and strategic and ad hoc reporting.
Minimum Other: Proven ability to maintain confidentiality and familiarity with the privacy and protection of sensitive data; demonstrated relational database experience, writing data queries and reports using query tools such as Argos and SQL Developer; demonstrated ability to accurately interpret and apply regulatory guidance to systems design; excellent communication, customer service and interpersonal skills.
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Qualifications: Master’s Degree. Additional years of direct, mission-critical software oversight within enrollment management or student affairs/services office(s). Experience working in a college or university Financial Aid office. Proficiency with Ellucian’s Banner Financial Aid module; working knowledge of BDMS or other imaging software; proficiency with Argos Report Writer, Tableau or other reporting tools; project management experience.
Apply online at: https://bsu.peopleadmin.com/postings/36542
Include the following documents with your application: resume and cover letter addressed to the hiring manager. The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Review of applications will begin immediately and will be accepted through April 17, 2023.
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.
The Ball State way is rooted in the Beneficence Pledge – a commitment to excellence in teaching and scholarship, honesty and integrity, social responsibility, gratitude and valuing the intrinsic worth of each member of our community. Ball State students, faculty and staff are empowered in a culture that believes in them and demands they believe in themselves. They are partners in an innovative, immersive approach to education. They are supported by living and learning facilities that enable intellectual curiosity. We graduate scholars who are changing the world, and we’ve dedicated our University to do the same.
The university offers an excellent wellness program and extensive benefits offerings to include a generous paid time off package and paid parental leave. For further information regarding benefits please visit:
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
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