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Director of Financial Aid and Scholarship

California State University, Long Beach

Last Updated: 8/03/22

Job Description

Director of Financial Aid and Scholarship

Job No: 516824
Work Type: Management (MPP)
Location: Long Beach
Categories: MPP, Administrative, At-Will, Full Time

Job Summary
Under the general direction of the Assistant Vice President for Enrollment Services, this position is responsible for developing institutional financial aid and scholarship policy, philosophy, and procedures in support of institutional goals and in accordance with applicable federal, state, and system wide regulations. The Director of Financial Aid and Scholarship is responsible for overall management, planning, administration, direction, and evaluation of a comprehensive financial aid and scholarship delivery system. Financial aid and scholarship programs annually process over 60,000 financial aid applicants with over $310 million in awards to approximately 31,000 aid recipients. The Director of Financial Aid and Scholarship provides visionary leadership in developing and delivering high quality communication and technological tools as well as excellent customer service standards and assessment of services. The incumbent also builds collaborative partnerships with the campus and community to build operational efficiencies and support student success. Establishes operational policies and practices, approves financial aid awarding policies, and ensures the timely, accurate awarding and disbursement of financial aid to students. This position serves as a member of the Enrollment Services Leadership Team, leading approximately 26 staff members in different bargaining units and MPP roles.
Key Responsibilities

  • Responsible for developing institutional financial aid and scholarship policy, philosophy, and procedures, in support of institutional goals and in compliance with applicable regulations. Provide visionary leadership in developing operational efficiencies and collaborative partnerships.
  • Responsible for creating and implementing a strategic plan with an emphasis in high quality communication and use of advanced technological systems and tools that promote excellent customer service and supports a diverse student population.
  • Lead a team that successfully processes over 60,000 applications each academic year, responsible for proper training of staff and management of personnel issues to ensure operational effectiveness.
Knowledge Skills and Abilities
Ability to develop, implement, and evaluate effective financial aid strategies in support of institutional goals and in compliance with applicable policy and regulations. Ability to interpret the intent of legislation and regulations and conceptualize organizational goals that reflect the mission of the University and a national higher education perspective. Ability to manage and lead complex projects, knowledge of project management methodology and tools, strategic planning, and workload management. Ability to direct complex tasks and multiple simultaneous projects of a diverse nature. Ability to work effectively with peers, faculty, students, and subordinates.

Ability to communicate with ethnically and culturally diverse communities. Ability to effectively lead a large team including the supervision, management, and motivation of staff. Understanding and experience or education in the use of technology in the accomplishment of project objectives. Thorough knowledge of student information systems especially imaging, and financial aid functionality. Ability to manage the functional needs of complex automated systems in support of financial aid programs. Knowledge and experience managing financial aid functions Ability to develop, interpret and apply academic and administrative policy, procedures, and rules. Ability and experience creating and implementing student-centered programs and services to meet student and institutional needs. Ability to delegate authority, provide direction and guidance.

Ability to carry out assignments without detailed instructions and obtain facts on which decisions or recommendations may be made. Treats all customers (students, faculty, and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision.

Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability, and integrity of system data by working within approved processes and testing procedures.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Equivalent to a bachelor's degree in a related field and a minimum of seven (7) years of related experience required. Master's degree with preparation in relevant areas preferred.
Enrollment Services
Commensurate with qualifications and experience.
Administrator III
This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
Additional Information
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Statement
CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race or ethnicity (including color or ancestry), nationality, religion or religious creed, gender (or sex), gender identity (including transgender), gender expression, sexual orientation, marital status, disability, medical condition, genetic information, age, veteran or military status. CSULB is an Equal Opportunity Employer.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
Conflict of Interest
The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

Application Closes: Aug 14, 2022 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.