- Manage the Financial Aid Technician and Student Peer staff to ensure efficient workload planning for Financial Aid activities while ensuring timely delivery of financial aid to students.
- Provide oversight, direction, and monitor workflow for Federal Verification & File review activities.
- Oversee and Support Customer Service activities conducted via Telephone and our electronic Ticketing System.
- Provides leadership and management support to the Financial Aid Team through medium and long term planning, developing office policies, and facilitating staff development.
Knowledge Skills and Abilities
Demonstrated ability to plan, coordinate, and monitor workflow and operations in a busy, high pressure student service area that includes telephony and cashiering services. Strong interpersonal communication skills including the ability to communicate with ethnically and culturally diverse
communities. Ability to work effectively with peers, faculty, staff, students, and the general public. Demonstrated ability to carry out assignments without detailed instructions and to analyze and evaluate situations and data, make accurate projections and/or recommendations on appropriate course of action leading to the development and improvement of services, administrative procedures, or programs. Demonstrated ability to train, motivate, supervise, and negotiate performance expectations with staff, utilizing effective training and reference materials emphasizing service to all customers. Demonstrated ability to interpret and apply University policies to customer problems for resolution. Effective oral and written communication skills in preparing reports and communications to students and staff. Demonstrated ability to create and analyze data and statistical reports for service and performance tracking. Knowledge of and experience with on-line student information systems, website maintenance and personal computer applications (word processing, spreadsheet, etc.). Extensive supervisory experience in an environment providing high quality customer service. Treats all customers (students, faculty, and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the "Service Excellence" model, the University mission, values and strategic vision. Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor. Ensures quality, usability, and integrity of system data by working within approved processes and testing procedures.
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience
Bachelor's degree and a minimum of 3 years of financial aid experience. Master's Degree preferred. One to two years of direct supervisory experience is preferred.
Commensurate with qualifications and experience.
This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.
Click Apply Now to complete the CSULB Online Employment Application.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.
California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
CSU Vaccination Policy
The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirementas a condition of employment. The system wide policy can be found athttps://calstate.policystat.com/policy/9779821/latest/and questions may be sent toCOVID19-Staff-Info@csulb.edu.
Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Statement
CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race or ethnicity (including color or ancestry), nationality, religion or religious creed, gender (or sex), gender identity (including transgender), gender expression, sexual orientation, marital status, disability, medical condition, genetic information, age, veteran or military status.CSULB is an Equal Opportunity Employer.
To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
Applications close: Mar 23, 2022 (11:55 PM) Pacific Daylight Time
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