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Director, Veterans Services

California State University, Long Beach

Last Updated: 5/19/23

Job Description

Director, Veterans Services

Job No: 525879
Work Type: Management (MPP)
Location: Long Beach
Categories: MPP, Administrative, At-Will, Full Time

Job Summary

The Director provides leadership for designing, implementing, and administering campus-wide Veteran Services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life for military service members, student veterans and eligible dependents. The position directs university services, outreach, and advocacy, as well as creates, directs, and administers special programs and services for CSULB's veteran community. This position uses a student centered and equity minded approach in all communication and services efforts.
Key Responsibilities

  • Design, implement, and administer programs for military servicemembers, student veterans and eligible dependents.
  • Serve as primary advocate for and representative of military servicemembers, veterans, and eligible dependents on campus.
  • Coordinate the provision of services provided by the U.S. Department of Veterans Affairs through the VetSuccess on Campus Program.
  • Serve as representative of CSULB Veterans Services to off-campus agencies, institutions, and organizations.
  • Manage and be accountable for departmental budget.
Knowledge Skills and Abilities

Demonstrated knowledge of military veterans issues pertaining to successful educational development; Demonstrated knowledge of federal, state, and system-wide mandates related to military servicemembers, veterans, and eligible dependents; Experience serving historically underrepresented, low-income, first generation, traditionally disenfranchised, and differently abled populations in diverse environments; A mindset and skillset that lends itself to the provision of excellent customer service to the campus community, vendors, and community partners. A record of successful collaboration with other organizational units toward a shared goal; Demonstrated resilience, diplomacy, influence, relationship building, and problem-solving skills in a variety of situations including demonstrated experience problem solving across departments and with external governing bodies; Demonstrated skill in collecting, interpreting, synthesizing, assessing, and analyzing high-level department data to make data-informed decisions and report out systematically; Proven ability to learn, interpret, apply, and develop a wide variety of university policies and procedures relating to administration standards, policies, and issues. Experience securing external grant funds and donations to enhance the support given to student Veterans; Proficiency in computer programs such as Microsoft Office 365, Adobe products, specialized education tech platforms (e.g. PeopleSoft, Banner, EAB), Qualtrics, Microsoft Teams, Zoom/Zoom webinar, etc. and/or the demonstrated ability to learn new platforms to a point of proficiency to ensure that incumbent will be able to prepare a wide variety of correspondence, reports, forms, agendas, advertisements and text for printed materials and web pages; Ability to coordinate events/programs;

Ability to lift boxes or items weighing 25 lbs. to and from event locations.

Working knowledge of standard safe work practices; Experience managing in a collective bargaining environment; Demonstrated commitment to the principles of shared governance.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree and a minimum of five (5) years of professional experience in a management or director position. Master's degree preferred. Previous experience providing services and programs to military servicemembers, veterans, and eligible dependents preferred.
Licenses / Certificates

Driver's license preferred.

Veterans Services

Salary Range: $6,286 - $9,429 per month

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

Administrator II
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.


It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .

Application Closes: Apr 06, 2023 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.