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Associate Director, UOSR (University Outreach and School Relations)

California State University, Long Beach

Last Updated: 3/12/23

Job Description

Associate Director, UOSR (University Outreach and School Relations)

Job No: 520177
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary

Under the supervision of the Director of University Outreach & School Relations (UOSR), the incumbent plans and coordinates the administration and implementation of programs, special projects and training components for prospective students, their families, groups, and other constituents in order to highlight CSULB's academic excellence, and to showcase the university. The Associate Director provides leadership to department marketing, communication, technical and guest relations components. Key responsibilities include department operational policies and procedures in student recruitment management impacting equity and access. This includes work in support of Beach Pathways and Long Beach College Promise initiatives to attract a diverse population of academically prepared students. Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts.
Key Responsibilities

  • Leads coordination of early outreach, high school, transfer recruitment initiatives for students, parents/guardians, school personnel to meet campus enrollment goals
  • Develop and manage department marketing and communication plan including planning, coordination, and assessment
  • Leads coordination of department technology for recruitment, yield, special events, student recruitment management system
Knowledge Skills and Abilities

Knowledge of outreach efforts and strategies in the CSU. Ability to work with high school and community college counselors, administrators, faculty, teachers, parents, and students regarding outreach services. Ability to collaborate with CSU colleagues and implement and follow best practices. Excellent communication skills with the ability to effectively handle a broad range of interpersonal contacts including students, parents, counselors, teachers, various internal and external community members. Must be able to interact in a positive, professional, civil, and articulate manner with various stakeholders. Excellent writing skills (including grammar, sentence construction and vocabulary) to compose and proofread professional level copy of letters, proposals, reports, meeting notes, invitations, and announcements. Experience giving presentations to effectively articulate information and the ability to speak in public. Proven ability to learn, interpret apply, and develop a wide variety of university policies and procedures relating to administration standards, policies, and issues. Ability to research interpret CSU and campus policy as required. Excellent ability to organize, collect, review, and assess data and make recommendations. Experience with a broad range of Microsoft Office Suite and Adobe software to be able to prepare a wide variety of documents for printed materials and web pages. Experience and familiarity with Student Recruitment Management (SRM) system. Interpersonal skills to establish and maintain cooperative working relationship and communicate clearly and effectively with vendors, staff, peers, administrators, campus and government personnel, clients, state officials and the public. Skill in developing, implementing, and assuring compliance with office and University policies and procedures while maintaining good working relationships with staff at all levels within and external to the University. Demonstrated skill in conducting research, developing reports, and presenting findings to supervisor or various groups as assigned. Skill in analyzing information, problems, situations, practices, and procedures to define problem or objective identify relevant concerns or factors, formulate logical objective conclusions, recognize alternatives and their implications and in generating solutions to problems as they arise. Skill in sound time management including prioritizing assignments to complete work in a timely manner. Flexibility with changes in workload, under pressure of deadlines, competing requirements and constant interruptions. Ability to exercise sound and independent judgment and handle matters with tact and diplomacy and to maintain confidentiality of information as needed or to protect the rights of individual or the University. Skill in working independently with minimal direction, in setting priorities and schedules and in identifying and adhering to departmental objectives. Ability to apply independent, reasoned judgment, discretion, and initiative to address problems and develop practical thorough and technically accurate solutions. Ability to provide excellent customer service to the various stakeholders including students, parents, teachers, counselors, vendors, and other outside agencies. Experience with working with a diverse group of individuals and multicultural university environment. Demonstrated skill in assisting and speaking with persons of various ages, socio-economic, cultural and/or education backgrounds. Ability to coordinate organize and demonstrate command of a complex and continuously changing array of information, dates, places, and people in a systematic way in order to optimize efficiency. Ability to work effectively and productively as part of a team through close collaboration with colleagues and coordinate with others. Ability to develop, administer, coordinate workshops/events/programs including training workshop leaders. Ability to consistently report to work on time prepared to perform the duties of the position and to adhere to the time limits allotted for breaks/lunch hours. Working knowledge of standard safe work practices. Ability to lift boxes or items weighing ~ 25lbs. to and from event locations. Ability to work occasional evenings and weekends. A flexible work time as needed and determined by operational needs.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree with upper or graduate coursework in counseling and guidance, human relations, or related fields and four (4) years of professional experience in one of the student services program areas required. Master's degree in counseling, student development or higher education preferred.
Licenses / Certificates

Valid CA Driver's License Required.

University Outreach and School Relations

Student Services Professional IV

The salary range for this classification is $5,351 to $7,633 per month.

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time temporary position for one (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at and questions may be sent to
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: Nov 01, 2022 (11:55 PM)

To apply, visit

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Company Details

Long Beach, California, United States
CSULB, one of the largest universities in the CSU system, is located in Long Beach on a beautifully landscaped, 320-acre campus near the ocean and the thriving downtown area. The school’s faculty and staff are engaged in a broad array of high-quality undergraduate and graduate programs, significant research, in addition to a wide range of community and professional service organizations.