Financial Aid Counselor/Program Coordinator

Financial Aid Counselor/Program Coordinator

Job No: 525415
Work Type: Staff
Location: Long Beach
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Job Summary

The Financial Aid Counselor/Program Coordinator performs a variety of processing and specialized financial aid functions to facilitate administration of financial aid programs and delivery of funds to students in support of access and student success. Activities include determining eligibility; awarding aid; facilitating problem solving with students and parents; and making professional judgment decisions regarding student aid eligibility. The Counselor provides leadership and program oversight over an assigned area of specialty; adjudicates appeals; and provides training to other staff. The Counselor shares responsibility for delivering service excellence to students and customers on a daily basis through interactions ranging from correspondence regarding program navigation and problem solving, as well as counseling and outreach activities.
Key Responsibilities

• Processing, Evaluation, and Decision-Making Support: Facilitate access and student success through a multitude of processing activities; providing decision-making support in complex situations; evaluating special circumstances; and exercising professional judgment.
• Program Oversight and Liaison: Provide leadership; program management; and serve as liaison for a programmatic area of specialization.
• Counseling and Outreach: Promote an environment of collaboration and service excellence by providing a broad range of student and family-facing financial aid services, including counseling and outreach activities.
• Knowledge and Continual Learning: Remain current with constantly evolving financial aid regulations (federal, state, institutional); emerging trends; and best practices in delivering service excellence.

Knowledge Skills and Abilities

Knowledge of financial aid regulations, practices, and resources. Knowledge of online student information systems. Ability to interpret, analyze, and apply financial aid and academic policies and procedures.

The financial aid counselor requires a thorough understanding of the federal, state, and institutional rules governing the various forms of financial aid. Federal law is reauthorized every 5 to 6 years with regulatory changes and new legislation inserted within those spans. State aid can change annually with each session of the legislature.

Demonstrated ability to conduct presentations to groups of varying sizes. Experience representing a department/organization as knowledgeable and authoritative while remaining supportive, calm, and professional even under highly charged circumstances. Ability to handle information in a confidential and professional manner. Demonstrated ability to communicate technical information and convey disappointing information.

Our service structure calls upon counselors to explain, and sometimes defend, professional judgment decisions made by their colleagues. Because of the shared workload and working styles of a large group of individuals, successful counselors must be excellent communicators, good negotiators, team players and excellent colleagues who share the goals and the hard work necessary to achieve them.

Ability to handle multiple tasks with short deadlines. Ability to work effectively in a dynamic team and to multi-task in a fast-paced, diverse environment with students, faculty, and staff. Ability to ensure operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two (2) years of professional experience in one of the student services program areas required.
Department

Enrollment Services
Classification

Student Services Professional II
Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

Hiring Target: Anticipated hiring amount is $4,610 per month.

CSU Classification Salary Range: $4,610 - $6,556 per month.
Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Full-time temporary position for one (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.


Application Closes: May 11, 2023 (11:55 PM)

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/525415/financial-aid-counselorprogram-coordinator




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