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Coordinator II - Veterans Resource Center Lead Coordinator

Sam Houston State University

Last Updated: 5/17/23

Job Description

Department: Veterans Resource Center

Full Time

Open until filled: Yes

Requisition: 202300183S

Educational and Experience Requirement:

Bachelor’s degree in a related field required with at least two years professional experience working with military organizations, Department of Veterans Affairs (VA), Department of Defense, Texas Veterans Commission (TVC), student services or experience in a related field. Additional education may be considered in lieu of experience.

Nature & Purpose of Position:

Performs moderately complex administrative and supervisory program work. Provides professional knowledge and expertise in processing GI Bill® Certifications and Hazlewood exemptions for military-affiliated students.

Primary Responsibilities:

Oversees the work of assigned program staff. Leads all VA and Hazlewood training for the Veterans Resource Center (VRC). Serves as the primary contact between VRC leadership and VRC employees. Reports directly to leadership to collect and disseminate information to all team members. Prepares and reviews reports on the effectiveness of program activities. Confers with staff on program issues and problems and recommends solutions. Plans, implements, coordinates, monitors, and evaluates programs. Recommends program guidelines, procedures, policies, rules, and regulations. Develops and assesses programs. Interprets policies, rules, and regulations and ensures they are followed. Certifies students’ educational claims under various federal and state programs. Ensures compliance with the Department of Veterans Affairs (VA) and Texas Veterans Commission (TVC) for VA and Hazlewood students. Works in conjunction with the Department of Defense, VA, and TVC on educational claims and services. Communicates with students regarding the use of their VA and Hazlewood educational benefits, initiates certification of enrollment, and informs them of program requirements, rules, policies, and procedures for certification. Serves as one of the primary liaisons with other university administrators, student veterans, and other certifying officials regarding GI Bill® certifications and the determination of Hazlewood exemptions. Uses discretion and independent judgment to advise student veterans concerning their certifications for educational benefits and exemptions. Uses independent judgment in performing complex required procedures to qualify student veterans requesting certification and reviews for Hazlewood exemptions. Works with academic advisors to verify course selections are consistent with degree plans. Works with Student Account Services and Student Financial Services to verify payment of benefits through the reconciliation process. Collaborates with campus partners both within and external to Enrollment Success for services and programs. Interacts with VA Education administrators and Texas Veterans Commission officials on behalf of students making requests for educational benefits and exemptions of tuition and fees. Participates in the review and revising of certification process and procedures. Images and indexes documents in support of GI Bill® and Hazlewood exemptions and requests additional documentation when required. May supervise work-study students which includes participating in the hiring of work-study students and determining work priorities. Requires regular contact with students, parents, faculty, and staff. Assists in gathering information and providing reports to appropriate levels of administration. Attends state and regional meetings, and conferences as needed. May be required to attend events outside of normal working hours. Assists the VRC team in planning and implementation of VRC events (Veteran Stole Ceremony, VetWeek, Veteran Tours, Saturday@Sam, and Bearkat Orientation). Performs other related duties as assigned.

Other Specifications:

Must have knowledge of local, state, and federal laws with the ability to supervise business functions. Communicates with other university departments, personnel, and other agencies. Requires basic understanding of office operations and system functionality with experience in Microsoft Office or similar productivity software with the ability to select appropriate technology tools for tasks. Requires capability of sharing technical skills and knowledge with others. Must be able to identify problems and consider potential solutions. Verbal, non-verbal, and listening communication skills are required with the ability to interact with others individually and in groups and able to work well as part of a team communicating effectively with a variety of constituents. Requires a basic understanding of institutional policies, procedures, and resources, professional standards, student privacy issues, and student record keeping. Must have general comprehension of the various means of recordkeeping, related systems and able to identify interconnection of systems. Must have knowledge of locating and utilizing available resources to locate answers. Must have willingness to seek out and rely on the expertise of others both to improve decision-making and as a means of expanding expertise.

Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Physical Address:

Human Resources Department

1831 University Ave, John W. Thomason Bldg. Suite 202

P.O. Box 2356

Huntsville, TX 77341-2356

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Company Details

Huntsville, Texas, United States
A Great Name in Texas Education! Named for Texas’s greatest hero, Sam Houston State University (SHSU) continually honors its historical roots through academic excellence. For more than 140 years, SHSU has been preparing students for meaningful lives of achievement. Its motto, “The measure of a Life is its Service,” resonates among its approximately 21,612 students, eight college...