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(Archived) Administrative Associate III - Reservations Coordinator

Last Updated: 5/31/23

Job Description

Department: LSC

Full time

Open until filled: Yes

Requisition: 202300113S

Educational and Experience Requirement:

Associates Degree in related field. Four years of experience in college union operations, student activities, other experience with event planning or experience in a related field. Knowledge of event scheduling software such as Event Management Software (EMS) is preferred. Experience in Higher Education and specialized work is desirable. Additional experience may be considered in lieu of education.

Nature & Purpose of Position:

Maintains the reservation system Event Management Software (EMS) for the Lowman Student Center (LSC) and serves as one of the primary points of contact for all LSC clients. Manages the reservations process for the Lowman Student Center and assists with the management of social media accounts for the department.

Primary Responsibilities:

Assumes primary responsibility for maintaining and utilizing the Event Management Software (EMS) campus event scheduling system. Acts as the liaison between external/internal clients holding events at the Lowman Student Center (LSC) and between various campus departments. Responds to information requests. Collects, reconciles, and maintains complex data. Communicates University and departmental policies to groups seeking to reserve space in the (LSC) and other campus venues. Consults with academic and administrative offices, as well as student groups to advise, plan, and implement events. Coordinates with technical services, housekeeping, catering, campus police, conferences and events, and marketing to ensure all aspects of events run efficiently. Provides customer service interface for the LSC. Assists with the coordination of an assessment effort to ensure that client expectations are fulfilled. Attends events as needed to ensure client satisfaction. Assists with major departmental initiatives and building operations. Supervises Reservations student staff and information center student staff. Performs other related duties as assigned.

Other Specifications:

Must possess good oral, telephone, and written communication skills and provide excellent customer service. Must have strong interpersonal skills, conflict resolution skills, and be adaptable. Position requires willingness to occasionally work a flexible schedule as needed by the department.

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Physical Address:

Human Resources Department

1831 University Ave, John W. Thomason Bldg. Suite 202

P.O. Box 2356

Huntsville, TX 77341-2356

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Company Details

Huntsville, Texas, United States
A Great Name in Texas Education! Named for Texas’s greatest hero, Sam Houston State University (SHSU) continually honors its historical roots through academic excellence. For more than 140 years, SHSU has been preparing students for meaningful lives of achievement. Its motto, “The measure of a Life is its Service,” resonates among its approximately 21,612 students, eight college...