Assistant Director III- Assistant Director of Student Account Services

Department: Student Account Services

Full time

Open until filled: Yes

Requisition: 202300162S

Educational and Experience Requirement:

Bachelor’s degree in Business, Finance, Higher Education, Management, or related field. Six years of experience in a related field. Additional education may be considered in lieu of experience.

Nature & Purpose of Position:

Assists the Director and Associate Director with various initiatives and objectives. Performs complex managerial work providing direction and guidance in operations and planning within the department.

Primary Responsibilities:

Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff. Assists the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs Responsible for the oversight of receipting and student account receivables and the direction and training of cashiering and departments on funds acceptance. Provides guidance and training to immediate staff. Assists the Director and Associate Director in Student Account Services operations. Serves as the Student Account Receivables lead for any hardware or software implementation, upgrade, or patches impacting Student Account Services. Provides leadership to the department by ensuring customer needs are met with efficient services that are timely and appropriate. Develops, implements, and evaluates procedure manuals and ensures that System and University policies and state and federal regulations are upheld. Oversees front line operations. Assists with the beginning of term processes. Oversees the Payment Agreement process. Participates in strategic planning. Involved in website updates. Identifies areas of needed change and makes recommendations to improve operations. Serves as a departmental representative in meetings. Attend and preside over other functions within Student Account Services in absence of other assistant director or at Associate Director and/or Director’s request. Performs other related duties as assigned.

Other Specifications:

Knowledge of local, state, and federal laws. Ability to manage business functions. Communicates with other University departments, personnel, and other agencies. This position may be designated as a Campus Security Authority (CSA).

Up to 20% of this position, over the fiscal year during off-peak periods, may be performed remotely as determined by the supervisor.

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.

Physical Address:

Human Resources Department

1831 University Ave, John W. Thomason Bldg. Suite 202

P.O. Box 2356

Huntsville, TX 77341-2356

SHSU Employment Office: [Register to View]

Email: Employment@SHSU.edu

Employment Portal: shsu.peopleadmin.com