Visitor Experience Coordinator - Half-time

Visitor Experience Coordinator - Half-time

Job No: 526700
Work Type: Staff
Location: Long Beach
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Full Time

Job Summary

The Visitor Experience Coordinator is responsible for the coordination of educational and visitor services and programs for the Earl Burns Miller Japanese Garden. The individual in this role is responsible for achieving the Garden's mission through independent work on programmatic, supervisory, and administrative goals. This includes overseeing on-site Garden tasks and managing student workers and volunteers who are involved in gardening, educational programs, and arranging exhibitions and activities for visitors. The incumbent plays a leadership role in creating a welcoming and efficient experience for all visitors, with a focus on providing informative and engaging experiences at the Garden.

The person in this role oversees a group of student assistants and volunteers with the goal of creating enjoyable and unforgettable experiences for visitors. They are responsible for designing and executing educational programs, exhibits, and events that aim to engage visitors and enhance their appreciation of Japanese culture. Additionally, the incumbent enforces Garden policies, monitors attendance and visitor feedback, and handles customer service concerns. This position requires a comprehensive understanding of Japanese culture and the capability to communicate effectively with individuals from diverse backgrounds, including various ages, ethnicities, and social statuses.
Key Responsibilities

• Oversees visitor services including the docent program and tour reservation system.
• Assigns work to and oversees student employees and volunteers.
• Production of educational and cultural programs, exhibits, projects, and materials.
• Assists in improving membership experience and building a robust membership base.

Knowledge Skills and Abilities

Experience working with the public as a docent or tour guide, giving and/or creating in-person or virtual tours is preferred. Knowledge of Asian/Japanese culture, history and/or art is preferred. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."
Education and Experience

• Equivalent to four years of administrative support experience required. Bachelor's degree preferred.
• Degree or related experience in Recreation and Leisure Studies, Asian Art, Asian Culture, Landscape Architecture, or related field or commensurate work experience is preferred.

Department

Earl Burns Miller Japanese Garden
Classification

Administrative Support Coordinator I
Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

Hiring Range: $1,752.50 - $2,200.00 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: $1,752.50 - $2,754.00 per month
Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.
Time Base

Part-time (.50 time-base/20 hours per week) temporary position for (1) year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at [Register to View] .
CSU Vaccination Policy

The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement as a condition of employment. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to COVID19-Staff-Info@csulb.edu.
Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.



Application Closes: Apr 21, 2023 (11:55 PM)

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/526700/visitor-experience-coordinator-halftime




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